Customer Account Specialist

Fresh-Squeezed Legacy Bold New Chapter

Tropicana Brands Group is a $3B startup aiming to revolutionize the beverage category. Formed in 2022 as a joint venture between PAI Partners and PepsiCo our portfolio includes iconic brands like Tropicana Naked KeVita Izze Copella and Punica. With over 76 years of global leadership in the orange juice category were committed to preserving this legacy while driving innovation in other areas. From reimagining orange juice to creating functional smoothies and driving afternoon refreshments we are striving to become the undisputed global leader in fresh and chilled beverages.

The Commercial team is essential to Tropicana Brand Groups success by driving revenue growth acquiring and retaining customers and providing valuable market insights. Working closely with other departments to align sales strategies with business goals help shape pricing and product development and keep the company competitive and responsive to market shifts. By building strong customer relationships maximizing profitability and identifying new opportunities for growth the team contributes to both short-term and long-term success.

Your Next Pour: The Opportunity

Tropicana Brands Group is looking for a Customer Account Specialist to support the Commercial team. This role will be responsible for end-to-end customer order management of products for assigned customers from receipt through delivery to customer warehouses and/or stores ensuring the highest level of customer service.

Key Responsibilities

• Ensure order accuracy and timely release to the distribution center including the correct products quantities shipping methods and platforms.
• Support customer-specific requirements and communicate relevant information related to promotions innovation product discontinuations and seasonal items.
• Identify resolve and communicate order-level issues including product fulfillment on-time delivery customer pickups allocations and quality holds using available systems and established processes.
• Own and monitor customer service KPIs including Order Fill Rate On-Time Delivery and Store Service Levels. Partner with key stakeholders and cross-functional teams to identify opportunities and develop action plans for improvement.
• Proactively communicate with Sales customers and key internal stakeholders regarding product availability potential service issues and action-oriented solutions to improve in-stock performance.
• Leverage available technology systems and data to support accurate and timely order management identify trends assess risk and proactively address potential account issues.
• Collaborate with customers and internal stakeholders to improve forecast accuracy reduce deductions and returns increase shipment efficiency and identify opportunities to improve overall productivity.
• Use account knowledge and data insights to identify and implement process improvements that enhance customer service and operational efficiency.

The Perfect Blend: Experience

• Bachelors degree with 2 years of experience in Order Management Inventory Replenishment Demand or Supply Planning Logistics Procurement Supply Chain or Customer/Supply Chain Integration and Service.
• Strong written and verbal communication skills with the ability to adapt communication style to different audiences.
• Strong problem-solving issue-resolution influencing and prioritization skills.
• Critical thinking skills with an analytical and continuous-improvement mindset.
• Ability to build and maintain strong customer relationships.
• Ability to work effectively in a fast-paced matrixed environment while demonstrating self-motivation and accountability.
• Strong proficiency in Microsoft Office particularly Excel Word Outlook and PowerPoint.
• An innovative mindset with the ability and willingness to adapt to new technologies processes and ideas that improve efficiency.
• Must be legally authorized to work in the United States without the need for employer sponsorship now or in the future.

Perks That Pack a Punch

TBG is pleased to offer you a comprehensive benefits package which includes a 401(k) plan medical dental visioncompany provided life STD and LTD addition you may also elect to participate in voluntary life accident hospital and critical illness coverages.

The salary range for this position is $60000 - $80000 annually.

Required Experience:

IC