Custom Support Administrator

Location: Lafayette LA (On-site) Reports to: Custom Logo Support Supervisor Department: Custom Logo Support

About

is the world leader in golf customization printing more than 300000 personalized golf balls each week through proprietary visualization production and fulfillment technology.

Our Custom Support Team plays a crucial role in keeping orders moving smoothly from Sales Production Delivery. We hire people who are dependable detail-oriented quick learners and great teammates.

The Role

The Custom Support Administrator supports the Sales and Custom Logo teams with order processing communication documentation and vendor coordination. This is a fast-paced accuracy-driven role that requires strong organization adaptability and a positive attitude. Youll help ensure custom orders progress quickly and correctly reducing friction for both customers and internal teams.

Department Objectives

This role is directly accountable for executing the following objectives:

Maximize Sales through Exceptional Support

Deliver precise reliable support that builds confidence and enables sales to spend more time with customers. Elevate the quality of work and consistency within Support to increase team confidence and overall productivity.

Create a Fast Predictable Order Flow

Streamline workflows to reduce delays and create a smooth reliable order progression. Improve internal visibility and reduce preventable errors to keep orders on track without unnecessary rework.

Champion Our Customers

Identify and eliminate friction across the customer journey. Remove pain points before they impact customers.

Key Responsibilities

Order Support & Communication

Collect logo files submit proof requests to the Art Team and manage customer proof approvals.

Communicate promptly and professionally with customers vendors and the Sales Team.

Coordinate vendor product procurement decoration scheduling and delivery timing.

Assist with payment collection and resolve order-related issues quickly and accurately.

System & Workflow Execution

Process and update orders using the GBC Admin System with a high degree of accuracy.

Monitor vendor orders and maintain detailed internal notes.

Follow structured workflows that support a fast predictable order progression.

Participate in continuous improvement efforts including adoption of new tools and AI-assisted workflows.

Team Collaboration & Culture

Work closely with Sales Production IT and the Custom Logo Team to keep orders moving efficiently.

Adapt to shifting priorities seasonal peaks and evolving workflow needs.

Foster a positive team-oriented environment and communicate effectively with a wide variety of personality types.

Support other departments as needed based on workload and staffing.

What Were Looking For

Required

Dependable work ethic with the ability to learn quickly and adapt in a dynamic environment.

Strong attention to detail organization and follow-through.

Positive attitude and strong interpersonal skills.

Professional written and verbal communication skills.

Ability to manage multiple tasks with accuracy and urgency.

Proficiency with computers and basic software tools (email order systems).

Interest in adopting new technologies including AI-assisted tools to improve speed and accuracy.

Preferred

Experience in administrative support order processing or customer service.

Familiarity with data-management systems and Microsoft Outlook.

Experience coordinating multi-step workflows or collaborating with vendors.

Schedule Work Environment Compensation & Benefits

Hours: MondayFriday 7am6pm (9-hour shift with a 1-hour lunch).

o Occasional weekends may be requested during peak seasons.

On-site position in our Lafayette office with assigned workstation.

Compensation: $15/hour.

Benefits:

Health and dental insurance

Retirement plan options

Paid time off

Opportunities for professional development