CUMBERLAND, MD IT DEPLOYMENT AND MIGRATION SUPPORT

We are seeking a skilled Desktop Support Technician to join our team as a 1099 independent contractor.

The technicians will be responsible for providing on-site Level 2 technical support infrastructuremigration and Smart Hands support throughout the various phases of the project.
1. Pre-Cutover / Site Readiness
physical site walkthroughs.
rack space power cooling cabling and network connectivity.
endpoint and device inventory.
loaner devices and available spare equipment.
v. Perform basic connectivity and site readiness checks.
site access workspace equipment and required technical tools.
2. Workstation & End-User Device Support
up laptops desktops workstations and other end-user devices.
hardware configuration and system setup.
OS imaging and software installation.
BIOS drivers network connectivity VPN authentication encryption and endpointsettings.
or remediate devices to the required domain.
identity/SSO configuration.
Microsoft 365 profile migration.
MDM enrollment as required.
device replacements and hot-swaps when required.
hands-on support for user login peripherals printers and access-related issues.
basic user orientation on migrated systems.
3. Network / Smart Hands Support
install rack stack patch and connect switches routers and wireless access points.
port activation and LAN/WAN/Wi-Fi connectivity testing.
physical network connectivity and cabling.
and tag cables following changes.
and test wireless access points.
equipment shutdowns restarts and power cycles when directed.
physical-layer troubleshooting and network re-patching.
and replace copper/fiber patch cables.
basic hardware/module replacements under the direction of the remote engineering team.
4. Compute / Data Center Support
stack cable and physically install servers and other IT equipment.
server and device status checks.
basic server hardware replacements under remote engineering direction.
server/device restarts and power cycles as required.
server and application connectivity following migration activities.
storage mappings.
platform-level issues to the appropriate engineering team.
5. Migration / Cutover Support
assigned activities according to the migration runbook.
on-site Level 2 technical support during migration and cutover activities.
real-time troubleshooting of endpoint identity authentication and network issues.
hands-on support to end users during the migration.
with remote engineering teams for troubleshooting and escalations.
tickets and work activities as required.
regular status updates throughout the assigned activities.
6. Post-Cutover / 48-Hour Hypercare
on-site/on-call Level 2 support during the hypercare period.
and respond to incidents following the migration.
rapid triage and resolution of priority incidents.
endpoint functionality authentication and SSO.
connectivity and application checks.
providing hands-on end-user support.
unresolved issues with complete technical details.
final review and handoff of any remaining open issues.
7. Decommissioning
and de-rack equipment scheduled for decommissioning.
decommissioned equipment and update the required documentation.
will not be responsible for disposal or recycling of equipment.
8. Documentation & Reporting
tickets and activity records updated.
completed work issues encountered troubleshooting performed equipment involvedand resolutions.
site readiness and installation documentation.
rack cabling and equipment information as required.
issue and resolution logs.
user acknowledgement where required.

Technicians assigned to this project are expected to:
the approved migration runbook and instructions provided by the remote engineering team.
the required laptop connectivity equipment console cableEthernet patch cables and basictechnical toolkit.
all site safety PPE access and escort requirements.
professional communication throughout the engagement.
tickets activity records and status updates current