CTT Technical Analyst

If good is just never good enough for you Ford Qualityshares your passion for striving for perfection. Were responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative proprietary initiatives as our Global Product Development System Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing Product Development Purchasing Marketing Sales and Service.

In this position ...

The Central Technical Triage role is a pivotal position bridging Customer Warranty Quality Product Development and this role you will act as the first line of defense in identifying classifying and routing emerging vehicle issues. You will leverage a foundational understanding of vehicle systems alongside modern AI-powered tools to analyze customer warranty claims determine the correct problem objects and bin issues to the appropriate engineering or manufacturing teams.

This role requires an agile problem-solver who can translate customer-facing descriptions into structured technical problem statements accelerating root-cause analysis and driving rapid quality improvements.

What you will do ...

• Technical Issue Triage & Binning: Analyze incoming customer warranty claims technician write-ups and field data. Use technical knowledge to accurately categorize issues across key vehicle systems (Powertrain Body Interior Body Structures and High Voltage Systems).
• AI Tool Integration: Actively utilize and adapt to next-generation AI and machine learning tools to automate and optimize the binning of warranty claims mapping them to specific problem objects and technical problem statements.
• Cross-Functional Collaboration: Serve as the central hub connecting Product Development (PD) Quality and Manufacturing. Ensure triaged issues are seamlessly routed to the correct engineering or plant teams for swift resolution.
• Problem Statement Synthesis: Translate complex non-technical customer complaints and dealer technician comments into clear actionable technical problem statements.
• Data-Driven Quality Improvement: Monitor warranty trends and early-warning indicators to escalate critical or systemic safety regulatory or high-cost quality issues.
• Agile Problem Solving: Participate in agile technical reviews to review mis binned or complex multi-system issues ensuring continuous feedback loops to improve AI binning models and triage accuracy.

You ll have ...

• Bachelors degree in engineering (Mechanical Electrical Systems Automotive or Data Science/Software with an automotive background) or equivalent technical experience.
• 2 years of experience in Automotive Engineering Quality Service Engineering or Manufacturing.

Even Better you may have ...

• Vehicle Systems: Foundational understanding of automotive subsystems including:
  • Powertrain (Internal Combustion Engines Transmissions Driveline).
  • High Voltage (HV) Systems (EV/PHEV battery packs power electronics charging systems).
  • Body Interior (instrument panels seats trim climate control).
  • Body Structures (closures sheet metal structural components).
• Automotive Lifecycle: Solid understanding of vehicle hardware the Product Development (PD) cycle quality processes (e.g. FMEA 8D 5-Why Fishbone) and general automotive manufacturing assembly processes.
• AI & Data Literacy: High comfort level and agility in using modern digital tools specifically AI-driven classification platforms natural language processing (NLP) search tools and databases to filter and bin large volumes of text-based warranty claims.
• Adaptability: Eagerness to learn test and provide feedback on emerging AI tools to help developers refine the automated triage models.
• Warranty Analysis: Prior experience or strong understanding of how customer warranty claims dealer service records and labor codes are structured and processed.
• Agile Mindset: Ability to quickly pivot handle high-velocity data make rapid decisions with incomplete information and continuously improve triage workflows.
• Experience with warranty databases or field service data analysis is highly preferred.

You may not check every box or your experience may look a little different from what weve outlined but if you think you can bring value to Ford Motor Company we encourage you to apply!

As an established global company we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe or keep you close to home Will your career be a deep dive into what you love or a series of new teams and new skills Will you be a leader a changemaker a technical expert a culture builderor all the above No matter what you choose we offer a work life that works for you including:

• Immediate medical dental and prescription drug coverage
• Flexible family care parental leave new parent ramp-up programs subsidized back-up childcare and more
• Vehicle discount program for employees and family members and management leases
• Tuition assistance
• Established and active employee resource groups
• Paid time off for individual and team community service
• A generous schedule of paid holidays including the week between Christmas and New Years Day
• Paid time off and the option to purchase additional vacation time.

Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race religion color age sex national origin sexual orientation gender identity disability status or protected veteran the United States if you need a reasonable accommodation for the online application process due to a disability please call 1-.

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