CTI Documentation Manager

The documentation manager leads a team of technical writers and documentation controllers responsible for customer project documentation. This role leads documentation efforts requiring expertise in technical communication and management. The ideal candidate will possess outstanding communication leadership and analytical skills along with a strong technical understanding and a dedication to producing high-quality documentation. This positions focus will be to provide the best customer experience with project documentation across a variety of formats.

• Career Development
• Competitive Compensation and Benefits
• Pay Transparency
• Global Opportunities

Learn More Here: provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

The base pay range for this role is estimated to be $100400 - $125500 at the time of posting. Final compensation will be determined by various factors such as work location education experience knowledge and skills.

Key Responsibilities:

• Documentation Leadership: Lead documentation efforts ensuring high-quality accurate and complete technical documentation.
• Best Practices & Standards: Implement documentation best practices and enforce standards styles and templates.
• Team Leadership: Offer direction and encourage team members.
• Effective Communication: Effectively present ideas to internal leaders collaborators and external customers.
• Data-Driven Decisions: Identify develop measure and analyze key performance indicators (KPIs) for documentation activities.
• Time Management: Manage time meet deadlines and prioritize tasks for the technical writing staff.
• Training & Guidance: Train and guide others in using authoring software.

Qualifications and Skills:

• Education: Bachelors degree in a related discipline emphasizing technical communications and/or management.
• Communication: Exceptionally strong English communication and writing skills.
• Data Analysis: Ability to identify develop measure and analyze key performance indicators (KPIs).
• Technical Competence: Strong determination to produce clear accurate and complete technical documentation.
• Software Proficiency: Proficient with authoring software (e.g. MS Office Adobe products Component Content Management Systems CCMS).
• Standards & Guidelines: Ability to set and enforce documentation standards styles and templates.

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