Enter a job title or keyword
(CSSNA) Service Administrator III
Job Location:
Job Location:
Mishawaka, IN - USA
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
24 September 2026 (13 hours ago)
Posted:
Application Deadline:
22 December 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Job Title: (CSSNA) Service Administrator - III)
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills MI Kyyba has a global presence delivering high-quality resources and top-notch recruiting services enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value passion excellence empowerment and happiness creates a vibrant and productive atmosphere. We empower our employees with the resources incentives and flexibility that they need to support a healthy balanced and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
Position Summary:
Job Summary: Serves as first point of contact with customers to promote quality customer service and assist with increasing business within the branch location
Key Responsibilities: Serves as the first point of contact with customers either on the phone or at the branch developing positive relationships with key customers. Assesses customers needs and gathers pertinent information Creates basic work orders in appropriate systems Provides some status updates to customers as requested
Qualifications and Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manage conflict - Handling conflict situations effectively with a minimum of noise. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Directs work - Providing direction delegating and removing obstacles to get work done. Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions. Instills trust - Gaining the confidence and trust of others through honesty integrity and authenticity. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows procedures specialized equipment such as mechanical and electronic service tools and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using *** published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Service Documentation - Creates and verifies customer equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system to have an accurate record of the work done. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Education Licenses Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations.
Experience: Requires significant relevant work experience or specialized skills obtained through education training or on-the-job experience.
Top 3 Skills you are looking for:
1. Intermediate Computer skills
2. Customer Service Skills
3. Auto or Tech Knowledge
Additional information from the manager:
This candidate will be responsible for handling incoming calls creating work orders communicating with customers and processing payments. Since the role involves working closely with customers and team members strong customer service and interpersonal skills are essential and should be verified during the interview process.
The hiring manager is looking for someone with at least one year of relevant prior experience.
This role is Monday through Friday 8:00 AM4:30 PM with opportunities for overtime. The assignment is expected to be extended beyond the initial end date.
When the manager is ready to move forward they will request 30-minute Zoom interviews with selected candidates followed by an onsite tour of the facility.
Location: (MishawakaIN)
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications merit and business need.
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact Kyyba at
Rewards:
Medical dental vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
About Kyyba:
Founded in 1998 and headquartered in Farmington Hills MI Kyyba has a global presence delivering high-quality resources and top-notch recruiting services enabling businesses to effectively respond to organizational changes and technological advances.
At Kyyba the overall well-being of our employees and their families is important to us. We are proud of our work culture which embodies our core values; incorporating value passion excellence empowerment and happiness creates a vibrant and productive atmosphere. We empower our employees with the resources incentives and flexibility that they need to support a healthy balanced and fulfilling career by providing many valuable benefits and a balanced compensation structure combined with career development.
Job Description
Position Summary:
Job Summary: Serves as first point of contact with customers to promote quality customer service and assist with increasing business within the branch location
Key Responsibilities: Serves as the first point of contact with customers either on the phone or at the branch developing positive relationships with key customers. Assesses customers needs and gathers pertinent information Creates basic work orders in appropriate systems Provides some status updates to customers as requested
Qualifications and Competencies: Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Manage conflict - Handling conflict situations effectively with a minimum of noise. Customer focus - Building strong customer relationships and delivering customer-centric solutions. Directs work - Providing direction delegating and removing obstacles to get work done. Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions. Instills trust - Gaining the confidence and trust of others through honesty integrity and authenticity. Diagnostics Application - Translates customer complaints to develop troubleshooting plan; troubleshoots issue following guided work flows procedures specialized equipment such as mechanical and electronic service tools and diagnoses computer software to isolate failed components to enable a successful repair; validates repair by duplicating complaint to ensure it has been resolved; documents results of troubleshooting in business systems to communicate what has been done for payment and historical tracking. Warranty Process - Analyzes customer issues to verify root cause of failure and associated progressive damage using *** published service information; interprets the warranty administration manual to determine eligibility for coverage and claim requirements; identifies items associated with repair that can be covered and communicates to stakeholders; files a claim in the appropriate system using proper documentation and requirements to receive accurate settlement. Technical Escalation - Obtains product technical issue information and utilizes available resources including data management tools; elevates issues to a higher level of expertise balancing timeliness of customer response with investigation efforts; captures all troubleshooting steps in the appropriate database in order to ensure seamless transitions and accurate response to ticket resolution in a timely manner. Service Documentation - Creates and verifies customer equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system to have an accurate record of the work done. Electronic Service Tool Application - Identifies the suite of available hardware and software tools required for a service event; utilizes the appropriate electronic tool set to maintain the product or diagnose and troubleshoot an issue; interprets electronic tool results or recommendations to determine next steps for service resolution.
Education Licenses Certifications: High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations. This position may require licensing for compliance with export controls or sanctions regulations.
Experience: Requires significant relevant work experience or specialized skills obtained through education training or on-the-job experience.
Top 3 Skills you are looking for:
1. Intermediate Computer skills
2. Customer Service Skills
3. Auto or Tech Knowledge
Additional information from the manager:
This candidate will be responsible for handling incoming calls creating work orders communicating with customers and processing payments. Since the role involves working closely with customers and team members strong customer service and interpersonal skills are essential and should be verified during the interview process.
The hiring manager is looking for someone with at least one year of relevant prior experience.
This role is Monday through Friday 8:00 AM4:30 PM with opportunities for overtime. The assignment is expected to be extended beyond the initial end date.
When the manager is ready to move forward they will request 30-minute Zoom interviews with selected candidates followed by an onsite tour of the facility.
Location: (MishawakaIN)
Disclaimer:
Kyyba is an Equal Opportunity Employer.
Kyyba does not discriminate on the basis of race religion color sex gender identity sexual orientation age non-disqualifying physical or mental disability national origin veteran status or any other basis covered by appropriate law. Minorities / Females / Protected Veterans / Individuals with Disabilities are encouraged to apply. All employment is decided on the basis of qualifications merit and business need.
It is the policy of Kyyba to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment including the application process. If reasonable accommodation is needed please contact Kyyba at
Rewards:
Medical dental vision
401k
Term life
Voluntary life and disability insurance
Optional Pre-paid legal plan
Optional Identity theft plan
Optional Medical and dependent FSA
Work-visa sponsorship
Opportunity for advancement
Long-term assignment with opportunity for hire by client
SELECT AWARDS
- An INC 5000 company for 10 years
- Corp! Michigan Economic Bright Spots
- Crains Detroit Business Top Staffing Service Companies in Detroit
- TechServe Alliance Excellence Award- IT and Engineering Staffing & Solutions
- Best of MichBusiness winner in HR Wizards & Partnerships
- Metro Detroit Elite Category: Recruitment Selection & Orientation for 101 Best & Brightest
- 101 Best & Brightest Companies to Work for in Michigan
Required Experience:
Unclear Seniority
