CS HH Service Case Manager Supervisor

Make a Difference with DHSS

Our mission at the Department of Health and Social Services (DHSS) is to improve the quality of life of Delaware citizens by promoting health and well-being fostering self-sufficiency and protecting vulnerable populations. We prioritize personal and family independence by assisting individuals and families in a variety of life areas.

We offer numerous career opportunities and are dedicated to attracting and retaining highly talented individuals who are ready to make a difference in their community today. DHSS is a great place to kick-start your profession.

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A Health/Human Service Case Manager Supervisor supervises the daily activities of staff by coordinating case management and/or employment and training functions to assist clients in meeting personal social health or financial needs. Employees also assist administrators in program assessments planning and implementation.

• Supervises a staff of 6-10 professional paraprofessional and clerical employees.

Essential functions are fundamental core functions common to all positions in the class series and are not intended to be an exhaustive list of all job duties for any one position in the class. Since class specifications are descriptive and not restrictive employees can complete job duties of a similar kind not specifically listed here.

This class is distinguished from a licensed Social Worker as employees do not perform the following duties: diagnose individuals for mental emotional behavioral addictive and/or developmental disorders and disabilities; perform related client assessment or evaluation; provide psychotherapeutic treatment; or develop and implement assessment-based treatment plans. An employee in this class may participate as a member of a multi-disciplinary team to implement behavioral health services or treatment plans per Delaware Code Title 24.

• Supervises two or more merit full-time positions. The elements of supervision include performing the following on a regular and continuing basis: planning assigning reviewing evaluating coaching training disciplining and recommending hire termination and promotion.


• Participates in program planning implementation and coordination to ensure that program goals and current operations are in compliance with department federal or state laws rules regulations standards policies and procedures.


• Gathers and assimilates statistics and information to ensure program compliance.


• Recommends and implements corrective action as necessary.


• Coordinates with health and human service staff agencies providers and resources to provide comprehensive services for the care and treatment of clients in a timely efficient and cost-effective manner.


• Represents the agency on task forces committees and with the general public.


• Provides information to clients the general public community representatives and other agencies in order to explain programs and policies.


• May plan and develop programs which include writing grant proposals completing all state clearing house documents and implementing new grants when awarded.


• Analyzes budget needs develops recommendations regarding staffing supply and equipment and may monitor current budgetary expenditures.


• Prepares statistical and program evaluation reports.


• Uses automated information systems and computer software to research review evaluate and report on health/human service data.


• Communicates and interacts effectively with people across cultures ranges of ability genders ethnicities ages and races.


• Performs other related duties as required.

JOB REQUIREMENTS forHealth/Human Service Case Manager Supervisor
Applicants must have education training and/or experience demonstrating competence in each of the following areas:

1. Three years experience in case management which includes assessing planning developing implementing monitoring and evaluating options and services to meet an individuals human service needs.
2. Three years experiencein making recommendations as part of a clients service plan such as clinical treatment counseling or determining eligibility for health or human services/benefits.
3. Six months experience in interpreting laws rules regulations standards policies and procedures.
4. Six months experiencein using an automated information system to enter update modify delete retrieve/inquire and report on data.
5. Six months experiencein narrative report writing.
6. Coursework training and/or work experience in staff supervision which may include performing as a lead worker overseeing the work of others.

The State of Delaware recognizes the value oftelework and flexible working position is eligible for Telework according to the State of Delawares Alternative Work Arrangement Policy. More information will be shared at the time of interview.

Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. For more information refer to our Job Seeker Resources.

DHSS does not provide employment-based sponsorship.

All new hires are required to report to the Statewide New Employee Orientation (SNEO) on their first day of employment. Sessions are held at designated locations in Kent or New Castle County.

The application and supplemental questionnaire are evaluated based upon a rating of your education training and experience as they relate to the job requirements of the position. It is essential that you provide complete and accurate information on your application and the supplemental questionnaire to include dates of employment job title and job duties. For education and training list name of educational provider training course titles and summary of course content. Narrative information supplied in response to the questions must be supported by the information supplied on the application including your employment education and training history as it relates to the job requirements.

Once you have submitted your application on-line all future correspondence related to your application will be sent via email. Please keep your contact information current. You may also view all correspondence sent to you by the State of Delaware in the My Applications tab at .

Accommodations are available for applicants with disabilities in all phases of the application and employment process. TDD users may request an auxiliary aid or service by calling or by visiting . You may also call or email for additional applicant services support.

The State of Delaware is an Equal Opportunity employer and values a diverse workforce. We strongly encourage and seek out a workforce representative of Delaware including race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression.