CRT Operations Assistant

About the Role:

Bairds Client Resource Team is a dedicated team designed to service clients that no longer fit the fields Financial Advisor and team practice objectives allowing existing Financial Advisor teams more time and resources to service target clients. The teams objectives are to increase profitability through achieving specific client account resolutions and focus on a core of asset allocation products. The team operates under a culture that promotes teamwork and communication.

As a CRT Operations Assistant youll play a key role in supporting the teams client service model through operational coordination and relationship management. Youll assist with onboarding account servicing and client communications while leveraging Bairds tools and partnerships to support on the delivery of thoughtful financial solutions. Its a dynamic opportunity to contribute to a high-impact team while helping clients make informed financial decisions in a collaborative service-driven environment.

The Impact Youll Make:

• Responsible for client onboarding coordination which includes preparing new account paperwork opening accounts transitioning new assets to Baird and establishing an ongoing communication/client service plan

• Initiates and completes all transactions required to fully service client accounts i.e. paperwork correspondence client request fulfillment and special projects as needed

• Gain knowledge of and leverage partnership with Bairds Corporate Resource Groups to provide the best wealth management solutions to clients

• Answers all incoming phone calls and handles as client needs where possible and advises Financial Advisor of action taken

• Assemble/generate materials including paperwork and reports for client meetings

• Understand and ensure business adherence with firm and financial industry regulatory policies

• Maintain Client Relationship Management (CRM) system for Financial Advisor(s) as well as leverage the platform to manage the client relationship through mailings reporting e-mail tracking and more with the goal of implementing well-defined client service models

• Seek ways to enhance FA(s) business effectiveness

What Youll Bring to Baird:

• 2years of prior industry and/or administrative work experience

• High School diploma required. Associates or Bachelors degree preferred not required

• Ability to study for and obtain the Securities Industry Essentials (SIE) Exam Series 7 and Series 66 or be willing to study and obtain within 18 months of hire. Training and resources to be provided and paid for by Baird

• Excellent client/customer service skills. Good verbal and written communication skills (including e-mail phone and in person interaction)

• Focus on excellent client service

• Strong technology aptitude with the ability to adopt new tools including AI-enabled solutions preferred

• Knowledge in Microsoft Office suite (Word Excel PowerPoint) with the ability to learn and effectively navigate Bairds Private Wealth Management technology platforms

• Detail oriented with an emphasis on accuracy

• Strong organizational skills -- consistent ability to prioritize workflow of team to achieve specific goals in a timely manner

• Understands compliance regulations and correspondence policies. Maintains client confidentiality in all situations

• Good analytical and critical problem-solving skills

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Baird is committed to diversity and provides employment opportunities to all employees and applicants for employment without regard to race color religion sex pregnancy citizenship national origin age disability military service veteran status sexual orientation gender identity or expression genetic information or any other status protected by law.