Critical Facilities Operations Manager, Data Center Operations

Do you want to help build some of the largest and most consequential enterprise and customer technology systems in the world Join Apples Information Systems and Technology (ISu0026T) organization. ISu0026T powers everything Apple does for customers and the people who build for them. Its Apples central nervous system. Supporting 2.5 billion active Apple devices processing billions of secure transactions and keeping the technology that defines modern life running flawlessly ISu0026T makes the impossible feel you love building solutions to handle global complexity and immense scale Imagine what you could do Services is part of ISu0026T and the foundation of Apples global network operations managing data center equipment and systems to deliver compute storage and networking services for teams across Apple including its internal developer community. From individual facilities to a worldwide network Infrastructure Services ensures the technology underneath everything works without question. Imagine what you could do here. At Apple new ideas quickly become extraordinary products services and customer experiences. Bring passion and dedication to your job and you never know what you could accomplish. nnWe are actively seeking a Data Center Operations Manager who will excel among a team of problem solvers and doers committed to working in a high-demand Critical Data Center environment that values continuous improvement while embracing Data Center Operations team thrives with individuals like you who take pride in owning the services we provide in our critical environments excel at actively managing and maintaining systems that expand our customer support capabilities and help the world in their daily lives!

The Data Center Operations Manager partners with senior leadership to deploy best practices and foster a culture of continuous improvement. You will manage and mentor the local facilities workforce while building collaborative relationships. Using strong communication skills you will translate data into actionable insights and provide leadership with risk-mitigation strategies and creative solutions to optimize campus include:n Collaborate with managers across the Apple Data Center portfolio including but not limited to Design and Development Engineering Capacity Planning Procurement Finance Construction and local on-site leadershipnn Provide direct-report and indirect functional leader oversight that supports Construction Capital Operational and Enhancement Projects. Ensure timelines are met and scheduling is de-conflicted and prioritized alongside operational and repair activitiesnn Continuously review and provide constructive input on current processes and policies initiating change as operational standards evolve ensuring operational excellence remains at the forefront of personnel safetynn Manage Vendor and Contractor relations during Quarterly and Annual Business reviews ensuring SOWs and MSAs meet minimum expectations and compliance standards per the service contract. nn Establish review and Drive Operational and Capital Expenses and Procurement meetings to ensure financial obligations schedules support and budgets are managed accordingly and remain on tracknn Translate organizational initiatives (SLAs and SLOs) into actionable expectations guiding Chief Engineers Supervisors and SMEs to implement and track key site performance metrics including but not limited to:n- Facilities Condition Indexn- NFPA 70B and 70E n- CMMS Planning Scheduling and Completionn- Break Fix and MTTR n- Compliance and Safety

Bachelors degree or equivalent work experience in a data center or similar mission-critical environmentn10 years of related experience with a proven record of progressively growing responsibilities in data center and systems management or similar mission-critical environments with a strong background in standard methodologies in areas such as safety and compliance infrastructure monitoring change management or business continuity/disaster managing hyper-scale data centers or other mission-critical environments with facilities infrastructure of size and complexity commensurate with Apples data centers at a strategic levelnExperience managing or contributing to operational and capital budgets alongside experience in vendor management procurement or contract experience managing end-to-end critical infrastructure projects from initial scoping and budgeting through execution and to ensure 24/7 site integrity and system reliability by enforcing standard processes maintenance and safety practices and disaster recovery for a 247 critical data center support model. This includes on-call support and emergency response coordinating with other critical facilities professionals to perform corrective repairs and executing incident reporting and root cause knowledge of NFPA 70B and NFPA 70E requirements with the ability to apply these standards to data center critical infrastructure and safety programs

15 years of related critical facility management experience with a proven record of progressively growing responsibilitiesnCross-functional collaboration with all departments within the critical data center ecosystem including EHS Site Services Logistics Engineering Construction Procurement and Finance to achieve operational excellence and support overall business objectivesnExperience implementing operational best practices to increase efficiencies reduce operational expenditures and promote a safety-first culture for both internal and external employeesnAbility to work well under stress and handle difficult situationsnStrong collaboration organizational skills and professional demeanor