Critical Environment Technician

As a Critical Environment Technician (CET) in Microsofts Cloud Operations & Innovation (COI) team you will maintain the critical infrastructure that keeps our Datacenters up and running. This could be anything from coordinating with supplier/vendors recognizing safe versus unsafe work environment having a hands-on understanding of how critical environment equipment works performing various types of maintenance responding to onsite incidents while coordinating with other critical facilities professionals and using telemetry and other platforms to monitor equipment performance and operations.

Microsofts Cloud Operations & Innovation (COI) is the engine that powers our cloud services. As a COI Critical Environment Technician you will perform a key role in delivering the core infrastructure and foundational technologies for Microsofts online services including Bing Office 365 Xbox OneDrive and the Microsoft Azure platform. As a group COI is focused on the personal and professional development of all employees and offers training and opportunities including Career Rotation Programs Diversity & Inclusion training and events and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 datacenters in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Microsofts mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect integrity and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

In this environment you may be asked to go on business travel to support other metros periodically 0-25% of the time and have the ability to worknon-rotational 12-hourshifts including shift assignments during non-standard businesshours that may include evening nighttime weekends and/or holidays.

Microsoft is unable to sponsor a work visa for this role due to the nature of the roles job duties.

Critical Environment Culture

• Working for extended periods under elevated levels of ambient noise heat and light due to necessary equipment and ventilation systems.
• Understands follows and ensures safety and security requirements (e.g. job hazard assessments JHAs toolbox talks) and business processes and procedures are met to properly perform work in a safe quality and reliable manner in accordance to applicable Authority Having Jurisdiction (AHJ) regulations and Microsoft requirements. Recognizes safe versus unsafe working conditions and responds accordingly (e.g. stop/pause tasks stand down vendors where necessary). Escalates immediately when unsafe working conditions are observed and promotes a safe working culture to empower less experienced team members. Participates in required meetings trainings and necessary handoffs. Assesses and identifies appropriate resources and equipment necessary to fully support environmental health and safety (EHS) objectives. Actively maintains safe working conditions at all times. Proactively ensures safety and security requirements are followed and met for the work of themselves and others.
• May travel up to 25% typically domestically for training and/or supporting another site. May work 12-hour shifts including shift assignments during non-standard business hours such as evenings nights weekends and holidays.
• Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting up to 25lbs / 11kg without assistance. Occasional lifting 25-50lbs / 11-22.5kg with lift assistance. Occasional push or pull 50-75 lbs / 22.5-34kg with assistive device. Normal visual acuity (near far and peripheral with correction) defined via standard medical terms and applicable criteria. Normal color vision for electrical work defined via standard medical terms and applicable criteria.

Equipment and Systems Maintenance

• Processes method statement of work (MSOW) documents. Coordinates activities and associated schedules with contractors. Performs inspections of equipment in a facility. Participates in testing and commissioning activities.
• Provides necessary escort to third-party contractors sub-contractors vendors and service providers on site based on the appropriate procedure levels of risk (LOR). Takes part in getting third-party work underway (e.g. making sure systems are properly energized/deenergized) ensuring the work is started and completed in a safe manner in accordance with standard practices procedures and Authority Having Jurisdiction (AHJ) regulations. Ensures work performed by suppliers/vendors is performed to scope all documentation is performed correctly and escalates as appropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/or identified concerns. Coordinates per appropriate LOR applicable to preventative and/or corrective maintenance. Identifies and recommends procedure corrections if/when errors are detected or when appropriate. Coordinates and schedules supplier/vendor on-site activities. Reviews and completes appropriate work orders to support approval of vendor supplier field service reports or invoices.
• Prepares and submits required reports (e.g. turnover preventative maintenance PM) as assigned following preexisting scripts and templates or using ad hoc methods required to support trending and analysis (e.g. Maintenance data equipment trending data). Develops methods of operating procedure (MOPs) standard operating procedures (SOPs) and/or digital methods of operating procedures (DMOPs) for devices and disciplines within their coverage and expertise to ensure safe and reliable execution. Documents completed work using approved tools and procedural templates for more experienced technician review. Completes and provides coaching to support less experienced technicians for mandatory technical and procedural training assignments. Analyzes findings from reports and documents observations.
• Performs various types of maintenance (e.g. planned predictive corrective) and repairs following methods of procedure (MOPs) standard operating procedures (SOPs) and digital methods of operating procedures (DMOPs) for multiple disciplines and one or more types of equipment (e.g. electrical mechanical cooling systems) with minimal supervision - in consideration of Task Hazard Analysis (THA) Method Statement of Work (MSOW) or varying permit requirements. Communicates and/or escalates maintenance activities per established process and procedure. Prioritizes maintenance activities as required and/or appropriate. Documents tasks or issues during maintenance activities within appropriate systems per process and procedure as needed. Performs maintenance tasks and repairs that can be performed with minimal oversight. Follows recommended maintenance schedules. Oversees maintenance tasks within a single discipline or area of expertise. Maintains all systems and equipment in a safe and professional manner and understands levels of risk (LORs) associated with varying types of maintenance with established mastery of maintaining systems of a specific discipline.
• Documents issues found in troubleshooting process within appropriate systems per process and procedure as needed. Ensures equipment and system settings are consistent with established parameters and designs. Determines when troubleshooting efforts are deemed adequate and communicates or escalates to suppliers engineers or more experienced colleagues as needed. Has a hands-on understanding of how equipment works within disciplines they have been trained and how to troubleshoot to a subsystem level. Provides consultation to less experienced colleagues with troubleshooting systems and problems. May lead efforts to troubleshoot issues and identify root causes.

Equipment and Systems Operations

• Inspects and supervises critical environment-related facility equipment (e.g. controls heating ventilation and air conditioning HVAC mechanical systems) building and grounds for unsafe or abnormal conditions to develop and analyze trends. Understands critical system alarms for single discipline(s) of equipment their meanings and engages with appropriate escalation processes or procedures. Recognizes circumstances where execution would be considered safe to proceed. Performs various inspections and validations of equipment performance. Monitors the performance from central monitoring locations (i.e. Facility Operations Centers) of maintenance and operations of equipment (e.g. electrical mechanical fire/life safety) within the data center. Escalates per applicable policies and standards. Utilizes telemetry control systems and other platforms to monitor site status analyze past and current events as well as other processes and can identify all alarms. Uses technical expertise prior experience and device analytics to recognize trends with equipment behavior and checks potential issues as they arise. Advises less experienced colleagues on issues found while monitoring applicable CE systems. Performs all monitoring equipment repair replacement and maintenance work which meets or exceeds Microsoft Service Level Agreement (SLA) requirements.
• Safety and quickly responds to and leads an onsite incident response team for all abnormal conditions that impact operations and coordinates with other critical facilities professionals to perform corrective repairs without supervision. Gathers necessary information and creates incident timelines/data root-cause analyses and/or action items following an abnormal condition as required. Identifies and contacts/engages appropriate parties to mitigate incidents as they occur. Develops new or follows preexisting emergency operating procedures (EOPs) methods of procedure (MOPs) standard operating procedures (SOPs) and digital methods of operating procedures (DMOPs) in relation to incidents. Directly provides emergency monitoring response to irregular or malfunctioning conditions.
• Utilizes internal computerized maintenance management system (CMMS) to track all equipment assets and to complete work order requests for maintenance work. Tracks hours for performed tasks within applicable task management systems. Adds required data documents logs changes and upkeeps procedures related to building management systems and reports. Properly signals spare equipment and parts utilization within maintenance work orders.
• Works on advanced tasks (e.g. vendor contact escalations) independently. Serves as a subject matter expert in critical environments-related systems within the data center and advises less experienced colleagues on such topics. Possesses an understanding of and operates equipment and systems within a set discipline (e.g. electrical mechanical controls) with knowledge of the interactions between them and overall operation of a data center. Operates all systems and equipment in a safe and professional manner.

Working Conditions

• Applies to but is not limited to US-based Data Center roles: Working for extended periods under elevated levels of ambient noise heat and light due to necessary equipment and ventilation systems.
• As indicated above this role has a travel requirement of up to 25% which means you may be required to travel from time to time as part of this role.
• As indicated abovehave the ability to worknon-rotational 12-hourshifts including shift assignments during non-standard businesshours that may include evening nighttimeweekendsand/or holidays.

Other

• Embodies ourcultureandvalues.

Required/Minimum Qualifications:

• High School Diploma GED or equivalent.
• 4 years mission critical services work/applied learning experience (e.g. high availability assembly/manufacturing/critical infrastructure environments such as data centers oil and gas refineries hospitals pharmaceutical manufacturing or related fields) OR equivalent experience.

Other Requirements

This role requires the ability to meet Microsoft customer and/or government security screening requirements. These requirements include but are not limited to the following specialized security screenings:

• Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
• This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Preferred Qualifications:

• Associates Degree or technical trade certification (e.g. military trade school) or higher-equivalent education AND 5 years mission-critical services experience (e.g. high-availability assembly/manufacturing/critical infrastructure environments such as data centers oil and gas refineries hospitals pharmaceutical manufacturing or related fields) OR High School Diploma GED or equivalent AND 7 years mission critical services experience (e.g. high-availability assembly/manufacturing/critical infrastructure environments such as data centers oil and gas refineries hospitals pharmaceutical manufacturing or related fields) OR equivalent experience.

Critical Environment Ops ATR-C - The typical base pay range for this role across the U.S. is USD $27.45 - $48.03 per hour. There is a different range applicable to specific work locations within the San Francisco Bay area and New York City metropolitan area and the base pay range for this role in those locations is USD $38.27 - $53.70 per hour.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
position will be open for a minimum of 5 days with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age ancestry citizenship color family or medical care leave gender identity or expression genetic information immigration status marital status medical condition national origin physical or mental disability political affiliation protected veteran or military status race ethnicity religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable local laws regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process read more about requesting accommodations.

Required Experience:

IC