Crisis Response Team Manager

The Manager of Adult & Childrens 24/7 Mobile Mental Health Crisis Response Teams provides clinical operational and administrative leadership for community-based crisis response services serving adults children and families experiencing behavioral health emergencies. This position is responsible for ensuring safe effective trauma-informed and recovery-oriented crisis intervention services are delivered 24 hours per day 7 days per week in accordance with organizational standards regulatory requirements and best practices in crisis care.

The Manager oversees daily operations of mobile crisis teams provides clinical supervision and support to staff ensures quality and productivity standards are met and responds to high-risk clinical situations when necessary. This role requires strong clinical judgment attention to detail the ability to assess and manage risk and the capacity to lead teams in fast-paced high-pressure environments. The Manager must demonstrate strong leadership communication problem-solving and organizational skills while maintaining a commitment to compassionate person-centered care.

This position requires a highly motivated professional with experience in crisis intervention staff management program operations and behavioral health systems.

Clinical Leadership & Crisis Response

• Provide oversight and clinical guidance for adult and childrens mobile crisis response services operating on a 24/7 basis.
• Ensure crisis services are delivered in a timely clinically appropriate trauma-informed and culturally responsive manner.
• Support staff in conducting comprehensive behavioral health crisis assessments suicide risk assessments homicide risk assessments safety planning de-escalation and stabilization interventions.
• Provide consultation and support for high-risk complex or emergent clinical situations.
• Assist with crisis response coverage and direct service delivery when staffing shortages or critical incidents occur.
• Review clinical documentation for accuracy quality compliance and medical necessity.
• Ensure proper assessment of psychiatric behavioral environmental social developmental and safety concerns for both adult and child populations.
• Promote least restrictive interventions and diversion from unnecessary hospitalization incarceration or emergency department utilization whenever clinically appropriate.
• Coordinate with hospitals law enforcement schools child-serving agencies emergency departments courts and community partners regarding crisis response and continuity of care.
• Monitor adherence to evidence-based and best-practice crisis intervention models.

Operational & Program Management

• Manage day-to-day operations of 24/7 mobile crisis teams including scheduling staffing coordination workflow oversight and service delivery monitoring.
• Ensure adequate staffing coverage for all shifts including evenings weekends holidays and on-call responsibilities.
• Develop and implement operational procedures that improve workflow efficiency productivity response times and service quality.
• Monitor key performance indicators productivity expectations response metrics documentation timeliness and program outcomes.
• Identify operational challenges and implement process improvement strategies to streamline services and improve team effectiveness.
• Ensure compliance with state federal Medicaid licensing accreditation and organizational standards.
• Participate in program planning policy development strategic initiatives and quality improvement activities.
• Maintain accurate records reports schedules incident documentation and operational data.
• Participate in after-hours leadership support and crisis escalation management as needed.

Staff Supervision & Development

• Provide direct supervision coaching mentoring and performance management for clinical and support staff.
• Conduct regular staff meetings supervision sessions case consultations and performance evaluations.
• Foster a supportive team culture focused on collaboration accountability professional growth and staff wellness.
• Provide ongoing training and continuing education to staff related to crisis intervention risk assessment trauma-informed care suicide prevention de-escalation documentation standards child/adolescent behavioral health and safety procedures.
• Assist with onboarding orientation and competency development for new staff members.
• Identify staff training needs and develop educational opportunities to strengthen clinical and operational performance.
• Support employee engagement retention morale and resilience in a high-stress crisis services environment.
• Address performance concerns conflict resolution corrective action and personnel issues in collaboration with leadership and human resources.

Quality Assurance & Compliance

• Ensure documentation meets clinical legal contractual and billing requirements.
• Conduct chart reviews audits and quality assurance activities to monitor service quality and compliance.
• Ensure incident reporting procedures are followed accurately and promptly.
• Monitor adherence to safety protocols risk management procedures and crisis response standards.
• Participate in accreditation reviews audits and regulatory inspections.
• Utilize data and performance metrics to identify trends and guide program improvements.
• Promote continuous quality improvement and accountability across all areas of service delivery.

Required Qualifications

• Masters degree in Counseling Social Work Psychology Marriage and Family Therapy Behavioral Health or a related human services field.
• Minimum of two (2) years of direct clinical experience providing behavioral health services.
• Minimum of two (2) years of supervisory management or team leadership experience preferred.
• Experience working with individuals experiencing acute mental health crises substance use disorders serious mental illness suicidal ideation behavioral disturbances and/or co-occurring disorders.
• Experience working with both adult and child/adolescent populations preferred.
• Strong clinical assessment and crisis intervention skills.
• Demonstrated ability to assess and manage risk effectively in high-pressure situations.
• Experience managing personnel schedules operations and team performance.
• Strong organizational skills and exceptional attention to detail.
• Ability to make sound decisions independently and manage multiple priorities simultaneously.
• Knowledge of trauma-informed care crisis stabilization practices and behavioral health systems.
• Valid drivers license and acceptable driving record.
• Ability to work flexible hours and participate in on-call or after-hours leadership support as needed.

Preferred Qualifications

• Professional licensure or license eligibility preferred (LPC LICSW/LCSW LMFT or equivalent).
• Experience in mobile crisis response crisis stabilization emergency psychiatry community mental health or behavioral health emergency services.
• Experience with Medicaid documentation and behavioral health compliance standards.
• Certification or specialized training in crisis intervention suicide prevention trauma-informed care or de-escalation techniques.
• Experience collaborating with law enforcement hospitals schools child welfare or emergency response systems.

Knowledge Skills and Abilities

• Strong leadership and team management skills.
• Excellent verbal written and interpersonal communication abilities.
• Advanced crisis assessment and intervention capabilities.
• Ability to maintain composure and clinical judgment during emergencies.
• Strong problem-solving and conflict-resolution skills.
• Ability to support staff effectively in stressful and high-acuity situations.
• Strong analytical and organizational skills with attention to detail.
• Ability to improve workflows streamline processes and increase operational efficiency.
• Ability to interpret policies regulations and clinical standards.
• Competency in electronic health records and documentation systems.
• Commitment to ethical practice professionalism and person-centered care.

Physical & Environmental Requirements

• Ability to travel within the service area to respond to crisis situations and attend meetings.
• Ability to work in community settings homes hospitals schools correctional settings and other field-based environments.
• Ability to safely respond to potentially volatile or high-risk situations.
• Ability to sit stand walk bend and drive for extended periods as required.