Crew Member

Mazza Crew Member

JOB ROLE

Being a Mazza Crew Member means you have to be excited about serving fresh food youre proud of have a desire to provide a great hospitality and make meaningful connections with your guest. Learning our menu inside and out is the key to helping a guest order a dish theyll love. Being able to assist with serving a perfect meal requires you to embrace the challenge of checking every single detail before placing it in the hands of the guest who ordered it. It also means you make the choice to collaborate and communicate well with your team in a fast-paced setting to create a clean enjoyable environment.

A DAY At Mazza Kitchen

As a Crew Member your day starts with checking with your Shift Leader to see what task needs to be completed.

You are a team player with menu knowledge and maximum efficiency.

As a team your job is not limited to just the dining area help may be needed inside of the kitchen as well.

The dining room and guest areas should be checked to make sure they are clean stocked and ready for service.

Before the doors open for lunch youll work as a team to get your register areas ready. Next youll welcome guests (get to know your regulars by name!) always pleasant and with a smile; and place both Dine-In and Take-Out orders for them.

Promote Catering & Seasonal Specials to guests

On your way back to the kitchen see if you can clear any dishes or tidy up the Dining Room so guests can enjoy it. You should manage interior and exterior cleanliness making sure everything is sanitized.

Keep an ear out for the phone as youre the one guests are counting on to place phone orders with or maybe ask about hours or directions. You are also in charge of managing online orders.

As the shift winds down youll clean and organize your work and guest areas making sure all is good to go for the next crew. Set up the next shift for success.

Say goodbye to your team be proud of all the people you assisted and made smile today and come back tomorrow to make it happen again!

YOUR Objectives

Being the face of Mazza Kitchen for our customer service menu and culture

Describing our food with passion and educating our guests on our menu its ingredients and allergy/dietary alerts

Connecting with our guests smiling and welcoming them into the Restaurant

Understanding POS (point of sale register) to quickly and correctly place guest orders

Following proper cash handling and payment procedures

Ensuring the quality and accuracy of each and every guest order

Delivering orders to guests

Cleaning and maintaining the Dining Room and restrooms

Participating in some food prep inside of the kitchen

Maintaining proper hygiene uniform and appearance

Maintaining Health Department Standards throughout each shift

Performing shift side work including opening and closing duties

Understand and abide by all company standards and policies

Promote seasonal specials

Invite guests to sign up for the Mazza Kitchen App

Resolve all guest concerns in a positive manner.

YOUR Benefits

Early Access to Wages

Birthday Bonus

Free Meal During Shift

Flexible work schedule

Health Insurance

Discounted Meals

Dental Insurance

Vision Insurance

401K

401K Matching

Opportunities for growth

YOUR WORKING HOURS

Hours will vary and may include early mornings evenings weekends and/or holidays.

YOUR PHYSICAL REQUIREMENTS

Being a part of Mazza Kitchen includes performing duties that require standing and fast movement throughout the kitchen and dining room. Youll walk and stand during the entire shift. Your role requires reaching bending lifting carrying and wiping. Youll need the ability to prioritize multiple tasks and work with speed and efficiency in high-pressure situations.

Mazza Kitchen is an Equal Opportunity Employer