Credit & Collection Analyst

Key Responsibilities: Manage an assigned portfolio of customer accounts and perform collection activities to reduce delinquency. Proactively contact customers via phone and email to secure payment and resolve outstanding balances. Investigate past due invoices payment delays disputes deductions and short payments. Maintain accurate documentation of customer interactions and collection activities within Prophet 21 (P21). Follow established escalation procedures for delinquent accounts payment defaults and disputed invoices. Review customer payment history and assist with credit risk assessments and credit hold decisions. Collaborate with Sales Customer Service Billing Cash Application and Portal Billing teams to resolve issues impacting payment. Support departmental initiatives focused on reducing DSO and improving aging performance. Build and maintain professional customer relationships while delivering exceptional service. Participate in portfolio reviews reporting and process improvement : 35 years of B2B collections or accounts receivable experience. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Proficiency in Microsoft Excel and Microsoft Office applications. Experience with Prophet 21 (P21) or similar ERP systems preferred. Ability to manage multiple priorities in a fast-paced Expectations:Success in this role is measured by: Cash collections performance Reduction of aged receivables Portfolio coverage and customer outreach activity Timely dispute resolution Quality and accuracy of account documentation Compliance with departmental policies and procedures