Credentials Evaluator (2 positions)

Title: Credentials Evaluator (2 positions)
Division Name: Academic Affairs
Department: Registrar

This position will conduct credential evaluations analyze student records and serve as a specialist in the area of transfer credit evaluation. The incumbent will learn University and academic policies and be able to communicate in person and/or by phone with students parents faculty advisors counselors chairs and deans.

University Benefit Highlights:

- Insurance benefits including health dental vision and life
- Retirement and supplemental retirement planning options
- Tuition waiver benefits available to staff as well as their eligible dependents
- Paid holiday/administrative closures during Thanksgiving and Winter Breaks
- Paid benefit time

Additional University Benefit information including information regarding eligibility to participate in the State Universities Retirement System and the State of Illinois Group Insurance program can be reviewed here: Rate / Pay Rate

$17.50 - $18.50 per hour

1. High school diploma or equivalent.
2. Any one or combination totaling one (1) year (12 months) from the categories below:
A. Coursework in any discipline as measured by the following conversion table or its proportional equivalent:
- 30 semester hours equals one (1) year (12 months)
B. Work experience in administrative support admissions and enrollment customer service public relations records management or closely related experience.

1. Working knowledge of all past and present University policies and State of Illinois teacher certification requirements pertaining to the awarding of degrees and certificate programs.
2. Knowledge of University structure including the functions of the various positions.
3. Ability to read and interpret transcripts and catalogs from other schools and communicate in understandable terms all University policies and procedures.
4. Working knowledge of Word Excel and Access.
5. Ability to organize competing priorities in order to complete work by the deadlines.
6. Ability to work under pressure yet maintain and express a positive attitude.

Monday through Friday 8am to 4:30pm

Must be able to complete the following with or without a reasonable accommodation:

1. Effectively communicate on a daily basis
2. Remain at a workstation for extended periods.
3. Distinguish colors on a monitor.
4. Move about in various locations across campus as needed to complete day-to-day work.

June 2026

Cover Letter

Please Note: These documents are required to be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply

Transcripts - See Special Instructions to Applicants for additional options
Certification of Retirement Annuity

Please Note: These documents may be submitted online in order to complete the application process. Please have these documents ready prior to clicking on Apply

Please fully complete the entire application including but not limited to the education and work history portions. Be specific on your work history including employment dates (if part-time you must list the number of work hours) and duties for all positions held. Applicable part-time work experience will be considered toward qualifying for this position; however it will be converted to a full-time equivalency to determine combined length of experience. Please do not put see resume in the duties and responsibilities section of the work history. This will be considered an incomplete application and incomplete applications will not be considered.

If using education to qualify college or university transcripts (may be unofficial) must be submitted prior to the application deadline to receive maximum eligible points on the exam. Transcripts can either be uploaded with your application or submitted via the options listed below.

To be eligible for Veterans Preference points on the exam appropriate military service documentation such as a DD-214 must be submitted prior to the application deadline.

Transcripts and/or military service documentation may be faxed or mailed to Human Resources by the application deadline:

Fax: 309.438.0011 Attn: Mackenzie Chapman
Address: Illinois State University
Human Resources
Campus Box 1300
Normal IL 61790-1300

The Civil Service examination for this classification is based on your application materials and responses to the supplemental questions. No participation other than submission of applicant materials is required from applicants that qualify to take the exam. If you meet the minimum required qualifications for this position you will receive a score calculated based on your education and experience and your name will be placed on the active employment register by exam score. After the application deadline the names within the top three scores will be referred to the department for interview.

Illinois State University is authorized to do business within the State of Illinois. All work under this appointment is required to be performed from within the State of Illinois. If hired out-of-state candidates must establish Illinois residency within 180 calendar days from the start date for this position. Illinois residency requires proof of a valid Illinois drivers license or a valid State of Illinois ID card. Failure to produce the required documentation within 180 calendar days will result in immediate termination of employment.

Applicants for this position must be authorized to work in the U.S. without ISU sponsorship. Sponsorship for work authorization will not be considered for this position.

Mackenzie Chapman
Human Resources

This position is subject to a criminal background investigation and if applicable an employment history review based on University Policy 3.1.30 and any offer of employment is contingent upon you passing a satisfactory criminal background investigation and/or an employment history review. You may not begin work until the criminal background investigation results have been received and cleared by Human Resources.

Illinois State University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or status as a protected veteran.

If you are an individual with a disability and need a reasonable accommodation under the Americans with Disabilities Act (ADA) or other state or federal law you may request an accommodation by contacting the Office of Equal Opportunity and Access at . The Office of Equal Opportunity and Access will hold any confidential information you provide in confidence.

If you are having difficulty accessing the system please call Human Resources at .