Creative Project Manager

The Role

As a Creative Project Manager you will be the operational backbone of the creative function at our agency. Youll partner closely with creative strategists designers media teams and contractors to ensure work is scoped correctly resourced effectively and delivered on time without sacrificing creative quality or performance outcomes.

This role is ideal for someone who thrives in fast-moving agency environments and can balance structure with flexibility as scopes evolve at the pace of AI-driven change.

What Youll Be Responsible For

Project & Scope Management

Track and manage project scope across hours deliverables and timelines to ensure work aligns with client agreements and internal capacity

Scope new creative initiatives and iterations with flexibility to adjust scopes as priorities performance insights or AI-driven workflows evolve

Partner with strategy and account teams to identify scope risks early and recommend solutions

• Partner with sales and account teams during the scoping phase to validate deliverables against team capacity before contracts are finalized (scope approval from this role is required before client agreements are signed)

• Flag scope threshold breaches at 75% usage and escalate immediately to service lead and account manager for client notification and billing decisions

• Track and report absorbed overage costs monthly to quantify revenue impact and inform contract negotiations

Workflow & Resourcing

Manage day-to-day workflow and allocation of creative strategy and design team resources

Monitor team utilization across accounts and proactively flag resourcing gaps or bandwidth constraints

Coordinate timelines and deliverables across internal teams and external contractors

• Escalate capacity conflicts to leadership with clear tradeoff recommendations when competing client priorities exceed available resources (e.g. Client A timeline slips 3 days OR Client B gets reduced execution quality)

• Make day-to-day resource allocation decisions within approved capacity; escalate strategic prioritization decisions that require client relationship or revenue considerations

Process & Tools

Own and maintain creative workflows in Asana ensuring projects tasks dependencies and timelines are clearly documented and up to date

Lead recurring creative standups to review work in progress upcoming priorities potential challenges and risk areas

Identify and implement process improvements to support speed clarity and scalability

Collaboration & Communication

Serve as the central point of coordination between creative media strategy and contractor teams

Ensure teams have clear briefs expectations and timelines before work begins

Communicate status updates changes and risks clearly to stakeholders

• Flag scope threshold breaches (at 75% usage) and escalate to the service lead and account manager for client notification and billing decisions

• Escalate capacity conflicts to leadership with proposed tradeoffs when competing priorities exceed available resources

• Partner with account managers to notify clients of scope departures timeline impacts or need for additional budget

Authority and Decision Rights

This role has authority to:

• Approve or reject project timelines based on team capacity

• Allocate resources across accounts within budgeted hours

• Pause work when critical brief information is missing

• Require brief revisions before creative work begins

This role escalates to leadership:

• Scope changes that exceed contracted deliverables

• Capacity conflicts requiring client deprioritization

• Contract-level decisions on billing overages vs. absorbing costs

• Strategic tradeoffs between client relationships and team sustainability

5 years of experience in a creative project management traffic or operations role within an agency environment

Strong understanding of creative workflows and how creative supports paid media outcomes

Hands-on experience managing projects and workflows in Asana

Proven ability to track scope hours and deliverables across multiple accounts

Experience managing team utilization resourcing and contractor coordination

Confidence running standups and facilitating cross-functional collaboration

Comfort working in fast-changing environments with evolving scopes and tools

Experience supporting paid media performance marketing or retail media teams

Familiarity with AI-enabled creative tools or adaptive creative workflows

Experience working with distributed or contractor-based creative teams

Background in design production or creative operations