Counselor Case Manager- CSS

Behavioral Health Network (BHN) is a leading statewide provider of behavioral health services and a Certified Great Place to Work. Since 1938 BHN has helped individuals families and communities thrive through compassionate high-quality care and support. With deep roots in Western Massachusetts and a growing presence in communities throughout the state we are currently seeking a Counselor-Case Manager to join our Clinical Stabilization Services (CSS) team and help advance our mission of empowering people to live healthier more fulfilling lives.

What We Offer:

• Purpose-Driven Work Make a meaningful impact in the lives of individuals families and communities throughout Western Massachusetts.
• Professional Growth Access ongoing training mentorship career development and advancement opportunities across one of the regions largest behavioral health organizations.
• Supportive Team Culture Join a collaborative workplace guided by our HEART values: Humanity Empowerment Accountability Respect and Teamwork.
• Stability & Opportunity Build your career with a well-established organization serving Western Massachusetts since 1938.
• Comprehensive Benefits Generous PTO 403(b) educational assistance medical dental vision employee assistance programs and more.
• Certified Great Place to Work Work for an organization recognized for creating a positive and engaging employee experience.

What You Will Do:

• Provide direct counseling case management and recovery support to individuals receiving structured residential treatment within Clinical Stabilization Services (CSS).
• Manage an assigned caseload meet with individuals at the frequency required by their level of care and build therapeutic relationships that promote stabilization recovery and independence.
• Complete admission and discharge documentation and develop individualized assessments treatment plans safety plans relapse-prevention strategies and related service documentation with individuals and the treatment team.
• Coordinate continuing-care and discharge planning connecting individuals with outpatient treatment medication services recovery supports housing healthcare benefits and other community resources.
• Facilitate psychoeducational recovery-focused and family groups and document participation progress and services accurately in the electronic health record.
• Participate in multidisciplinary treatment-team meetings and collaborate with clinical nursing recovery-support and program leadership to ensure integrated high-quality care.
• Monitor program activities and support individuals in following treatment and safety expectations through respectful trauma-informed person-centered approaches.
• Respond appropriately to critical incidents behavioral or medical concerns and emergencies; use on-call support when needed and promptly report safety or environmental concerns.
• Maintain complete accurate and timely electronic health records incident reports transportation requests and other required program documentation.
• Protect confidentiality under HIPAA and 42 CFR Part 2 follow licensing and funding requirements complete required training and supervision support transportation as needed and perform other assigned duties.

Who You Are:

• High school diploma or GED required; associate degree or higher preferred.
• At least one to three years of experience working in a substance-use treatment environment required.
• Knowledge of substance-use disorders withdrawal and stabilization needs recovery-oriented care case management treatment planning relapse-prevention support and community resources.
• Commitment to empowerment personal growth human rights dignity safety and community integration for individuals served.
• Two years of sustained recovery preferred for candidates drawing on personal recovery experience.
• Strong interpersonal group-facilitation verbal and written communication skills including the ability to respond professionally during stressful and high-acuity situations.
• Strong organization time-management documentation and follow-through skills with the ability to manage multiple priorities and urgent needs.
• Familiarity with internet email word-processing agency communication and electronic health record systems.
• Valid drivers license required along with the ability to complete required driving training and support transportation when assigned.
• Ability to work the assigned essential-staff schedule in a 24-hour residential program and meet the physical requirements of the role including lifting or carrying up to 25 pounds with or without reasonable accommodation.

We Hire for HEART!

Since 1938 BHN has delivered high-quality culturally responsive behavioral health care building deep roots in Western Massachusetts while expanding our impact in communities throughout the state. Our core valuesHumanity Empowerment Accountability Respect and Teamworkguide how we lead serve and support one another. If youre ready to bring your skills and experience to a mission-driven organization where your work can make a meaningful difference wed love to hear from you.

Pay Range: $21.50-$24.50

Required Experience:

Manager