Corporate IT Support Engineer

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. Were always on the lookout for talented people to join our growing team.

Our services span collectible trading cards autographs comic books coins video games event tickets and memorabilia. Our subsidiaries include PSA PCGS Beckett SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana California and offices in New Jersey Texas Florida Japan Shanghai Hong Kong Canada Mexico Germany and France.

As part of our interview process we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles and at our discretion candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

Were looking for a Corporate IT Support Engineer to join our team to provide excellent system network applications and technical support service to the companys events and opening of new locations. This position is responsible for handling the computer asset management for events and new site openings and the installation and support of such events. Were looking for engineers who are ambitious quick to learn practical and outcome driven and able to travel at least 50% of the time domestically and internationally. .

The Corp IT Support Engineer will work onsite at our Plano TX location.

Onsite Requirement:

This role requires you to be onsite in the office 5 days per week.

What Youll Do:

• Configure and install computer and network equipment as needed for events and local move add changes projects

• Troubleshoot technical problems with LAN WAN WiFi and other systems.

• Support onsite and remote offices and shows with infrastructure issues

• Create and manage Active Directory / Okta / Google Workspace user accounts and groups

• Deploy install desktop applications and timely resolution of incidents and requests

• Manage and maintain physical security and AV equipment in conference rooms and all hands space

• Provide after hours on call support for end users on a rotational basis (required)

• Travel out of state to support operations in trade shows and remote offices (occasionally)

• Document all changes modifications and troubleshooting in our ticketing system

• Timely resolution of all incidents and requests

Who You Are:

• Bachelors degree in Computer Science a related technical field or IT certifications with equivalent practical experience

• IT Professional certifications is a big plus (i.e. MCSE MCSA Cisco AWS Network)

• 2 years of experience supporting Windows Linux Mac OS networking mobile video conferencing and/or voice technologies

• 2 years of technical support experience in a large environment with a mix of onsite and remote users preferred

• 2 years of Active Directory and Google Workspace/Office 365 experience is a big plus

• 2 years of printer support (Zebra knowledge a plus)

• Experience with a systematic problem solving approach coupled with a sense of ownership and drive with the ability to adjust quickly to changing priorities and make progress in areas where a high ambiguity and uncertainty exist

• Excellent customer service organization prioritization multitasking communication and leadership skills

• Experience with Okta SSO and/or user provisioning

• Knowledge of MDM (i.e. Intune Jamf Google MDM) is a plus

• Proven experience providing onsite IT support at remote sites or locations

Hourly Range:

The hourly range for this position is $30 - $40. Actual compensation in this range will be based on a variety of non-discriminatory factors including location job level prior experience and skill set. This role may be eligible for bonuses commissions or other forms of compensation please ask your recruiter for details.

Candidates must be authorized to work in the United States.

Reasons To Join Us:

• Health Insurance: All full-time employees are eligible to enroll in Medical Dental and Vision

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals

• Vacation: All full-time employees are eligible for paid vacation

• Holiday Pay: All regular full-time employees are eligible for ten company paid holidays

• Employee Discounts: Employees receive discounts on select grading services for approved submissions

• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs

• Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to

We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need please email .

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.

If you are based in California you can read information for California residents here.