Copier Service Manager

Location: Salt Lake City UT
Region Supported: Salt Lake City and surrounding market

DEX Imaging is seeking an experienced Service Manager to lead and support service operations in the Salt Lake City Utah market. This role is responsible for driving service performance developing technicians supporting customers and ensuring consistent operational standards across the local service organization.

If you are an experienced leader within the copier imaging office technology or technical field service industry who enjoys building strong teams and delivering an exceptional customer experience this is an opportunity to make a direct impact within a growing organization.

The Service Manager is responsible for the day-to-day leadership and performance of the service team in the Salt Lake City market. This leader works closely with technicians operations sales and regional leadership to ensure customers receive timely high-quality service while maintaining strong productivity and operational standards.

The ideal candidate is a hands-on leader who can balance team development customer satisfaction performance management and business needs.

• Lead and oversee day-to-day service operations within the Salt Lake City market

• Manage coach develop and support field service technicians

• Ensure compliance with DEX corporate policies procedures and performance standards

• Monitor service performance productivity response times and other key service metrics

• Maintain appropriate staffing levels based on customer demand and productivity expectations

• Recruit train develop and retain high-performing service technicians

• Conduct performance coaching evaluations and corrective actions when necessary

• Support technicians with complex service issues and customer escalations

• Identify opportunities to improve service processes efficiency and customer satisfaction

• Champion a customer-first service culture and personally assist with escalated customer concerns when needed

• Partner closely with sales operations logistics parts and administrative teams

• Support equipment installations shop operations and other service-related functions as needed

• Help develop future leaders and strengthen the service organization

• Maintain consistent communication with regional leadership regarding staffing performance customer needs and operational challenges

• Proven leadership experience in copier imaging office technology or technical field service operations

• Previous experience managing service technicians or technical teams strongly preferred

• Strong understanding of:

  • Service KPIs and performance metrics

  • Workforce planning

  • Technician productivity

  • Customer service and escalation management

  • Process improvement and operational efficiency

• Strong leadership skills with the ability to coach mentor and develop employees

• Excellent communication conflict-resolution and decision-making abilities

• Ability to manage multiple priorities in a fast-paced service environment

• Ability and willingness to travel within the Salt Lake City market and surrounding areas as business needs require

DEX Imaging is one of the largest independent providers of document imaging technology in the United States and we continue to invest in talented service leaders who can help us grow while maintaining a high level of customer service.

We offer:

• Competitive compensation

• Leadership growth opportunities

• A performance-driven culture

• In-house technical and leadership training

• A collaborative environment where service excellence is a priority

• The opportunity to build and develop a high-performing local service team

If you are ready to lead a service organization develop great technicians and help deliver an outstanding customer experience we encourage you to apply.

**Join DEX Imaging and