Coordinator, TikTok Shop

Position Title: Coordinator TikTok Shop Operations

Department: eCommerce

Location: Calabasas CA (Hybrid 3 Days Onsite)

Reports to: Manager Omnichannel and Social Commerce

Scope / Brands: US / Wella Professionals OPI Nioxin & more

ABOUT THE WELLA COMPANY

TogetherWEenable individuals to look feel and be their true selves.

WellaCompany is one of the worlds leading beauty companies comprised of a family of iconic brands such as Wella Clairol OPI Nioxin and ghd. With 6000 employees globally presence in over 100 countries WellaCompany and its brands enable consumers to look feel and be their true selves. As innovators in the hair and nail industry WellaCompany empowers its people to delight consumers inspire beauty professionals engage communities and deliver sustainable growth to its stakeholders.

For additional information about the Wella Company please visit .

The Role

The TikTok Shop Operations Coordinator will support a multi-brand TikTok Shop program spanning some of professional beautys most recognizable brands with real GMV targets real creator relationships and real impact. This is the first dedicated coordinator for the portfolio offering cross-functional exposure to creator programs LIVE commerce events and channel strategy plus true ownership as the work shows up directly in the numbers. Were looking for someone bright energetic genuinely curious about TikTok and ready to move quickly figure things out and help write the playbook as the channel scales.

Key Responsibilities

• Creator Program Operations: Supports recruitment onboarding and performance tracking against GMV and posting targets; manages briefs samples affiliate links and seeding logistics (FBT DTC)
• Creator Program Operations: Runs sprint execution including tiered incentives prize fulfillment and re-engagement
• TikTok LIVE Support: Coordinates LIVE logistics (scheduling product prep run-of-show) and aligns sessions with key selling moments; monitors live sessions and builds out playbooks and best practices
• Events & Activations: Supports creator summits activations and content days including invites gifting and on-site coordination locally; tracks post-event output such as content GMV and creator sentiment
• Reporting & Analytics: Maintains weekly GMV/performance dashboards across brands and agencies; pulls data from TikTok Shop Seller Center and flags trends and anomalies early
• Agency & Partner Coordination: Serves as day-to-day point of contact for agency partners; tracks action items and coordinates asset delivery and timelines
• Seller Center & Inventory: QAs listings and pricing across storefronts and maintains SKU-level FBT inventory tracking
• Seller Center & Inventory: Coordinates inbound shipments against key event deadlines (e.g. BFCM DFYD)

Minimum Qualifications

• Bachelors degree preferred but not required

• 13 years in influencer marketing creator ops social commerce or e-commerce

• Hands-on TikTok Shop experience (Seller Center Creator Marketplace or affiliate);strong Excel/Sheets skills builds trackers not just fills them

• Genuinely obsessed with TikTok thinks critically about what works and why

• Curious about the psychology of sales and conversion

• A self-starter who juggles multiple brands calmly under pressure

• Clear confident written communicator

• Preferred: Beauty/personal care/CPG background; FBT logistics or TikTok Shop inventory experience

• Preferred: Live commerce in-person event or agency coordination experience

• Preferred: Experience creating content themselves

We disclose the compensation range for positions in compliance with local law. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location experience skills and in comparison to internal incumbents currently in similar roles. Pay Range: $62000 - $75000 salary per year. The range listed is just one component of Wella Companys total rewards package for employees. Other rewards may include annual bonus plan or variable pay depending on the addition Wella Company provides a rich variety of benefits to employees including health insurance life and disability insurance 401(k) retirement plan paid holidays and paid time off (PTO).

NOTICES

All qualified applicants will receive consideration for employment without regard to race color sex sexual orientation gender identity religion national origin disability veteran status or other legally protected status.

If you need assistance and/or a reasonable accommodation due to a disability during the application process please email . This email account will not respond to inquiries regarding the status of a candidates application.

Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Wella participates in the E-Verify Program to confirm eligibility to work in the United States. Information regarding your rights: Know Your Rights and Pay Transparency Nondiscrimination Provision.

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