Coordinator, Property Compliance

Who We Are

Invitation Homes is a team of more than 1700 associates who come from all walks of life. We call different communities home but our shared values bind us together. Invitation Homes is a place where possibilities live.

The market teams include our Leasing Property Management and Rehab Turns & Maintenance professionals. Together our dedicated associates work hard to build excellent resident experiences while maintaining high-quality homes and ensuring potential residents are presented with a rental property they cant refuse.

Your Role on the Team

As a Property Compliance Coordinator at Invitation Homes you are responsible for performing the daily functions to support market adherence to HOA or Municipality rules and regulations. This includes but is not limited to the following tasks:

• Leverage dashboards and reports to identify trends risks and opportunities using insights to drive timely action and operational improvements.
• Triage and prioritize HOA and compliance-related communications maintaining proactive engagement with HOAs municipalities and third-party management companies while representing the company in escalated or sensitive interactions.
• Represent the company in escalated or sensitive external interactions (e.g. board meetings court hearings).
• Accurately process violations through the curing workflow partnering with market teams and utilizing dashboards to confirm resolution and escalate delays as needed.
• Validate curing evidence coordinate with HOA CSRs and Maintenance teams to resolve outstanding issues and ensure proper documentation for closure.
• Reduce financial exposure by negotiating fine waivers or reductions confirming accurate amounts and ensuring proper documentation and chargeback processes in partnership with Property Directors.
• Maintain clean accurate violation records by removing duplicates merging records and ensuring all notices and fines are properly attached.

Your Experience Includes

• High School diploma or GED
• Proven experience in customer service administrative and/or HOA/property management
• Proficiency in Microsoft software applications - knowledge of Yardi and/or Salesforce is helpful
• Ability to solve problems constructively work with limited supervision and work in a team environment
• Excellent customer service written and verbal communication and interpersonal skills

To attract and retain top talent were pleased to offer competitive compensation and benefits including:

• Annual bonus program

• Health dental vision and life insurance

• Long-term and short-term disability insurance

• Generous paid time off plans include vacation accrual sick time standard holidays and floating holidays

• 401(k) with company matching contributions

• Awesome work environment with casual dress

• Team events and gatherings (Pre- and Post-Covid)

Invitation Homes is an equal opportunity employer committed to fostering a diverse inclusive and innovative environment with the best associates. We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other factor protected by applicable federal state or local law. If you have a disability or special need that requires accommodation please contact us at .

To all recruitment agencies: Invitation Homes does not accept agency resumes. Please do not forward resumes to Invitation Homes employees. Invitation Homes is not responsible for any fees related to unsolicited resumes.