Coordinator, Program Operation Central Programs

When it comes to creating educational travel adventures that enrich the lives and fulfill the dreams of more than 100000 people every year theres no organization better than Road Scholar. Whats our secret Dedicated and talented staff who believe in our mission.

At Road Scholar we are committed to fostering a culture of inclusivity and belonging. We believe that by valuing a wide range of perspectives and experiences we create a stronger more innovative organization that reflects the communities we serve.

In addition we are dedicated to bringing an environmentally sustainable organization. From the way we design our programs to how we operate as a team we are striving to reduce our environmental impact and create a positive legacy for future generations.

Road Scholar offers a remote work environment. The compensation for this non-exempt/hourly position is $23.40 per hour. Estimated start for this role will be early October.

In order to be considered please submit a cover letter with your resume telling us why you are interested in the position

About the role...

Join our fast-paced Programs team and be a part of one of the nations most dynamic not-for-profit organizations. The Program Operations Coordinator is a member of the Program Operations Team and supports various members of the Domestic International and Afloat Programs teams in the smooth operations of Road Scholar programs. The Coordinator works closely with educational travel partners and/or cruise lines other vendors and staff to achieve and maintain high NPS scores on programs.

In this role you will...

• Serve as a key resource supporting multiple Operations Managers on up to 25 program itineraries spanning diverse product lines and program types.
• Manage and balance multiple timelines and deadlines simultaneously ensuring accuracy organization and timely delivery of program needs.
• Independently manage the coordination and confirmation of program logistics including hotel accommodations field trips transfers meals special needs and additional program staff for 25 assigned programs.
• Support the negotiation and vendor management of contracts and agreements for services adhering to each program and vendor budget.
• Independently respond to complex customer service requests with clear and timely communication addressing program questions and special requests. Focus on providing effective solutions while supporting and encouraging participant enrollments.
• Daily analysis of enrollments and space allotments on programs ensuring optimal use of capacity in keeping with contractual deadlines.
• Independently assess and resolve program issues by reviewing troubleshooting triaging and implementing necessary changes before and during program execution; exercise sound judgment to determine when to escalate complex situations.
• Assist on pre-program briefings with on-site program staff.
• Post program review and reconciliation of financial details and invoices for vendors staff and other program expenses
• Work closely with the Program Administration and Program Services teams to ensure the materials and reports are created and distributed on time and with the highest level of accuracy.
• Develop comprehensive knowledge of program content and destinations to serve as a go-to resource for assigned regions.
• Will be required to attend and work on certain programs related to the position.
• Ability to manage and maintain work in multiple systems.
• Moderate travel and some evening and weekend work required.
• Additional duties assigned.

Were seeking...

• Bachelors Degree preferred or equivalent experience.
• Organized professional with 2-3 years relevant experience.
• Pro-active motivated individual who is results-oriented.
• Experience in a fast-paced business environment with the ability to manage multiple or competing priorities and meet tight deadlines.
• Strong relationship management skills with a focus on proactively identifying and resolving issues in collaboration with internal and external stakeholders.
• Analytical skills and high attention to detail is essential.
• Excellent verbal/written communications interpersonal and problem solving skills.
• Ability to work collaboratively in a multi-functional team environment.
• Strong system skills; comfortable in a complex environment.

Why join the Road Scholar Team...

We offer a competitive compensation and benefits package!

• Medical Dental and Vision Insurance (with a substantial employee subsidy!)
• 403(b) Retirement Plan with a company match of 5% after 1 year of employment!
• Up to 20 days of PTO annually accrued every payroll cycle
• Enjoy a paid week off in addition to your PTO at the end of December to enjoy the holiday season!
• A generous employee discounts on our programs
• As a Road Scholar employee you can opt-in to receive an IATA membership
• We take professional development seriously which is why we provide LinkedIn Learning access to all employees amongst other professional development opportunities
• Thats right were fully remote!
• To learn moreabout our benefits offerings check us out at Opportunity Employer

  Road Scholar supports diversity in our staff participants and programs. An Equal Opportunity Employer Road Scholar values and supports individual differences and strives to create an environment that contributes to the success of both the individual and the organization. As an Equal Opportunity Employer we consider applicants for all positions without regard to race color religion gender national origin age sexual orientation pregnancy illness marital or veteran status or disability or any other status protected by applicable law.

  Cybersecurity

  At Road Scholar we are committed to cybersecurity and to providing a safe experience for job seekers. All official communication regarding employment opportunities will come exclusively via email from the official Road Scholar domain or from our applicant tracking system URL . We never conduct interviews through texting applications or instant messaging platforms. If you receive an employment offer or other correspondence from an individual at Road Scholar you have not met or from a non-Road Scholar email domain it may be a phishing attempt.

  
  

  Required Experience:

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