Coordinator, Maintenance Billing Superuser

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At Otis were dedicated to reinventing the way people move. As cities reach impossible heights and the digital revolution transforms daily life our customers are looking to Otis for new ways to keep their world moving. As always were ready with a bold vision of the future and the groundbreaking technology to make it happen.

Otis Elevator is seeking a Coordinator Maintenance Billing Superuser to join the Finance team. We are seeking a computer savvy individual with intermediate to advanced experience in Microsoft applications and high critical thinking and analytical skills. Must be able to interpret customer contract language analyze system revenue and billing performance account reconciliations and updates of standard processes. Must possess ability to pivot within multiple financial systems and communicate expected business results.

KEY RESPONSIBILITIES:

Serve as the primary SME for Maintenance Billing processes systems and customer billing requirements.

Investigate and resolve complex billing contract and system-related issues.

Partner with Sales Finance Contract Administration AR Operations and DT to support business objectives and issue resolution.

Prioritize and manage billing exceptions system defects and operational escalations.

Perform account reconciliations and analyze discrepancies to ensure billing accuracy.

Provide advanced user support training and process guidance.

Support system enhancements through testing validation and implementation activities.

Analyze trends identify root causes and recommend solutions to improve efficiency controls and customer experience.

Develop and maintain process documentation standard work and training materials.

Support reporting special projects and continuous improvement initiatives.

EDUCATION / CERTIFICATIONS:

HS Diploma or AA/AS degree

B.S/B.A majors in Accounting Finance Business or related fields are preferred

EXPERIENCE / QUALIFICATIONS:

Minimum of 3 years relevant work experience

Demonstrated analytical and reconciliation skills

Intermediate skills in Excel Word and PowerPoint

Demonstrated ability to manage competing priorities

Accurate and detail oriented

Demonstrated excellence in communication skills: verbal email and listening

Must enjoy working in a team environment and possess a solid work ethic

Experience with JD Edwards Microsoft applications preferred

WORK LOCATION:

Remote and/or hybrid

WORK HOURS:

The standard work hours for this position are 8AM - 5PM.

Otis is the worlds largest elevator and escalator manufacturing installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2 elevator system energy-saving ReGen drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69000 employees including engineers digital technology experts sales and functional specialists as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving high-performance company. Together the people of Otis are creating new ideas and opportunities by collaborating across time zones geographies and cultures to better serve our customers. So just imagine where you can take your career!

If you live in a city chances are we will give you a lift or play a role in keeping you moving every day.

Otis is the worlds leading elevator and escalator manufacturing installation and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide the industrys largest Service portfolio.

You may recognize our products in some of the worlds most famous landmarks including the Eiffel Tower Empire State Building Burj Khalifa and the Petronas Twin Towers! We are 72000 people strong including engineers digital technology experts sales and functional specialists as well as factory and field technicians all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving high-performance company.

When you join Otis you become part of an innovative global industry leader with a resilient business model. Youll belong to a diverse trusted and caring community where your contributions and the skills and capabilities youll gain working alongside the best and brightest keep us connected and on the cutting edge.

We provide opportunities training and resources that build leadership and capabilities in Sales Field Engineering and Major Projects and our Employee Scholar Program is a notable point of pride through which Otis sponsors colleagues to pursue degrees or certification programs.

Today our focus more than ever is on people. As a global people-powered company we put people passengers customers and colleagues at the center of everything we do. We are guided by our values that we call our Three Absolutes prioritizing Safety Ethics Quality in all that we do. If you would like to learn more about environmental social and governance (ESG) at Otis click here.

Become a part of the Otis team and help us #Buildwhatsnext!

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