Coordinator I Emergency Lighting

Coordinator I - Emergency/Exit Lights

Scheduling & Routing Coordinator

Full-Time 40 hours per week

M-F 6:30am-3:30pm

Job Responsibilities:

• Manage incoming / outgoing calls for Emergency Exit Lights department
• Scheduling of daily routes for assigned technicians and dispatch service calls
• Identify and assess customers needs to achieve satisfactory solutions
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate valid and complete information by using the right methods / tools
• Handle customer complaints provide appropriate solutions and alternatives
• Follow communication procedures guidelines and policies
• Additional tasks as needed to assist the department
• On-Call rotation option - once fully trained can participate in on-call program for additional hours

Job Requirements:

• Strong phone contact handling skills and active listening
• Excellent communication and presentation skills required to work with customers technicians sales personnel and managers
• Must be able to multi-task & have multiple priorities
• Computer Literate Typing 40 wpm minimum. Accuracy is essential.
• Working knowledge of Microsoft Office products (Outlook Word and Excel primarily)
• Google Maps ability to pull directions
• Scheduling history
• Strong Customer Service skills
• Consistent and dependable attendance
• Strong organizational skills
• Positive Attitude
• Knowledge of Chicagoland area

Other Qualifications:

• Physical requirements: ability to sit or stand for several hours at a time; move about the office with ease; ability to kneel bend squat and balance; and lift or move up to 20-pounds
• Requires reliable sight hearing verbal communication and touch
• Must be committed to creating value in the service department
• Integrity that aligns with Fox Valley Fire & Safetys company values

Education

• High School Diploma or Equivalent

Compensation & Benefits: Fox Valley Fire & Safety Co. offers competitive benefits including comprehensive medical/dental/vision insurance available on day one of hire. Additional ancillary benefits such as AD&D critical illness insurance STD & LTD employer-paid life insurance policy and 401k with company match. We are 100% employee owned - after one year of employment employee is eligible for the company ESOP. This role offers a starting pay range of $22-$24 per hour paid in biweekly installments based on experience.

Required Experience:

IC