Coordinator, Academic Support and Engagement

Daemen University is a dynamic independent liberal arts institution committed to excellence in student centered learning. The University places special emphasis on preparing students for excellence in professional life civic engagement and on instilling and understanding that learning is an exciting lifelong journey. Students are encouraged to be creative innovative ethically minded leaders for an ever-changing diverse and interconnected world.

The Mission of Daemen University is to prepare students for life and leadership in an increasingly diverse and complex world through the integration of education and professional preparation. Daemen University is going beyond instrumental needs to foster the development of individuals who are dedicated to the health and well-being of local and global communities.

Purpose of Role

The Coordinator provides operational support for the Office of AS&E including assisting with the implementation of student success initiatives including academic coaching

About This Opportunity

• Assist with the day-to-day administration and operations of academic coaching serving approximately 80-125 academic coaches each semester.
• Support with hiring training and onboarding new and returning academic coaches by coordinating communications timelines employment documentation and compliance requirements.
• Assist with the academic coach payroll process including reviewing payroll punches against session documentation forms identifying discrepancies and appropriate follow-up communication where needed.
• Assist with maintaining accurate academic coach and program records databases tracking systems and operational documentation.
• Develop and facilitate student success workshops and educational programs.
• Serve as a communication liaison with faculty regarding Academic Coaching referrals.
• Promote academic coach growth through communication resources and professional development opportunities.
• Collaborate with faculty and other campus partners to develop and coordinate initiatives that promote student success engagement persistence and academic confidence.
• Oversee and contribute to social media content marketing AS&E services workshops resources and initiatives.
• Contribute to assessment efforts including preparing reports on Academic Coaching participation and utilization.
• Promote inclusive student-centered programming that responds to student needs.
• Support the Director of AS&E with program initiatives projects and operational needs as needed.

Required Qualifications

• Bachelors degree required; Masters degree in Higher Education Administration or a related field preferred
• Minimum three years experience in higher education or related field
• Demonstrated commitment to supporting students academic growth success and overall development.
• Possess an enthusiastic and positive attitude.
• Maintain confidentiality in a discreet and professional manner.
• Strong writing and oral presentation skills are necessary. Effective and friendly communication skills with a variety of students staff faculty and administrators.
• Proficient computer skills and experience with Google workspace.
• Demonstrates cultural awareness and the ability to support students from diverse backgrounds experiences and perspectives
• Self starter skilled at and open to exploring ways to improve current systems.
• Execution focused
• Detail and accuracy oriented.
• A work schedule that will primarily include daytime hours with occasional evening commitments and nontraditional hours during onboarding

Position is full time ten month hourly (non-exempt).

Total Compensation

Daemen University offers a robust total compensation package that includes:

• Health insurance with an option of two plans: an HSA plan with the deductible funded by employer HSA contributions or a copay plan.
• Dental insurance through the Guardian network.
• Vision insurance through the Guardian network and an option between the VSP or Davis plans.
• An 8% employer contribution to the retirement savings account when employees contribute just 5%.
• Fully paid long term disability insurance guaranteed-issue life insurance for new hires up to a volume of $150000.
• Tuition waiver for full-time employees and their qualified dependents. Entrance in Tuition Exchange scholarship opportunities to pursue education at other institutions.
• Generous time off for administrative and staff employees.

Required Experience:

IC