Contracts Manager

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Zello is a voice-first communication platform powered by our industry-leading push-to-talk technology to improve collaboration and productivity for desk-less workers. With over 175 million users were the #1 rated push-to-talk app in the world delivering 9 billion (yes with a B) messages a month.

At Zello our company values are at the heart of what we do everyday. Were proud to serve the frontline were privileged to connect people in times of crisis across the globe and were honored to support first responders.

And this is where you come in.

Zello powers instant push-to-talk communication for frontline workers and every enterprise deal we sign rests on a contract someone reviewed carefully. This role owns customer and vendor contracting end-to-end - NDAs MSAs DPAs AI data-processing addendums and security exhibits - with outside counsel reserved for what is genuinely novel. Embedded in the role is support for Zellos governance risk and compliance program which rewards exactly the traits a strong contracts manager already has: structure discipline and a clean paper trail. No GRC background required; we will teach it.

• Own the customer contract lifecycle: review redline and negotiate NDAs MSAs DPAs AI data-processing addendums BAAs amendments and security exhibits from first draft to signature.

• Decide when an issue is genuinely novel enough to loop in outside counsel - and handle everything else yourself.

• Build the contracting infrastructure: playbooks fallback positions template libraries and the escalation bar that keeps routine deals out of anyone elses inbox.

• Own the vendor lifecycle: intake due diligence tiering approval renewal and termination.

• Run data subject requests in support of GDPR) and subpoena/legal-request intake end-to-endand track the contractual notification commitments tied to Zello products and AI data changes to support compliance with respective requirements.

• Support the administration of Zellos compliance stack - Drata KnowBe4 - and run the policy lifecycle (drafting review cadence attestation) and periodic access reviews.

• Use AI on the repetitive parts of this work - first-pass review questionnaire drafting clause comparison obligation tracking - and keep improving how you use it.

• You have 3 years owning commercial contracts in-house and youve independently redlined and closed NDAs DPAs and MSAs without an attorney walking you through them.

• You are organized to a degree other people find slightly excessive. Every open redline obligation and renewal date is tracked and nothing falls off.

• You are at home in the detail. A DPA with three conflicting definitions of Personal Data is a puzzle you enjoy not a chore you dread.

• Law was a real consideration for you at some point - you may have prepped for the LSAT worked shoulder-to-shoulder with attorneys or come close to applying - and you concluded the operating side of legal is where you do your best work.

• You are already using AI in your work or you are impatient to. You dont need to know how the models work; you need to believe the first draft should come from a machine and your judgment should be spent on what matters.

• GRC is new to you and that reads as interesting rather than intimidating. Youve noticed it runs on the same things contracting does - structure evidence follow-through - and you want the surface area.

• You spot a manual or error-prone process before anyone points it out and you fix it - building a clause library instead of redlining from scratch every time.

• You communicate clearly and concisely with Sales Customer Success Engineering and outside counsel without over-explaining or leaving people guessing.

• An attorney role - no JD or bar admission is required or expected. Outside counsel handles the genuinely novel; you handle the rest.

• A management role - there are no direct reports.

• A GRC or security engineering role - you own the compliance programs operational rigor not the underlying technical controls (IAM SIEM pen testing) and you do not need a GRC background walking in.

• A redline-only role - contracting is the core but vendor management and the compliance programs operational cadence come with it.

We hire for potential passion for our mission and a knack for solving difficult problems over checking every qualification box. We have competitive pay equity with significant upside and intentionally design our benefits to encourage healthy and well-balanced employees flexible schedules and time off. We even offer a sabbatical after every five years of service so youre able to pursue and enjoy what matters most to you. And of course we wouldnt be a technology company without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

All Zello personnel are required to comply with defined security privacy and compliance requirements applicable to their role along with requirements that are applicable to all Zello personnel.

Required Experience:

Manager