Contractor Support to Digital Workflow Prototyping & Citizen Development

Contractor Support to Digital Workflow Prototyping & Citizen Development

DEFTEC delivers mission-critical solutions through skillfully delivered services and innovative products. We are inspired by our clients critical missions and driven to provide the most effective solutions to execute their missions operational challenges and requirements. Our dedicated experienced and talented employees work closely with our clients to ensure the delivery of exceptional services and products.

Position Overview:

The Contractor Support to Digital Workflow Prototyping & Citizen Development supports CAPDEV organizations through hands-on rapid development of digital workflow proofs of concept prototypes and operational pilots using approved non-Microsoft low-code no-code and comparable rapid-development platforms to transform manual spreadsheet-intensive email-driven or otherwise fragmented processes into streamlined digital solutions. This role works directly with process owners operational users and stakeholders to document existing workflows and translate operational needs into minimum viable prototypes configuring data capture business rules routing approvals and integrations with authorized data sources through APIs databases or web services while applying proportionate lifecycle practices such as version control testing and documentation appropriate to rapid prototyping. The incumbent conducts user testing and operational pilots iteratively improving solutions based on stakeholder feedback and operational findings while identifying security architecture and sustainment constraints early to inform transition planning; qualifying candidates bring a technical or related degree (or equivalent experience) recent hands-on delivery of user-adopted digital solutions proficiency with multiple non-Microsoft low-code/no-code platforms and demonstrated experience across business process discovery data integration technical scripting and lifecycle discipline. Finally this individual prepares comprehensive transition packages-including requirements data structures business rules and known limitations-and collaborates with enterprise developers DevSecOps teams and platform owners to support scaling successful prototypes into enduring implementations while presenting findings and recommendations to CAPDEV leaders to inform decisions on continuation revision or retirement of piloted solutions.

Job Responsibilities:

• Support CAPDEV organizations through hands-on rapid development of digital workflow proofs of concept prototypes and operational pilots using approved non-Microsoft low-code no-code configurable-application workflow lightweight development or comparable platforms and tools.
• Work directly with process owners operational users analysts managers and information stakeholders to understand existing work and information flows decisions handoffs data requirements pain points and opportunities for digital transformation.
• Document current and desired workflows at sufficient detail to identify user roles workflow states decision points information exchanges business rules data requirements and minimum functionality needed to test a redesigned process.
• Translate operational needs into minimum viable prototype or pilot requirements that can be rapidly developed demonstrated tested and iterated with users.
• Design configure develop test and improve digital applications and workflows that replace or materially reduce manual spreadsheet-intensive email-driven form-based document-centric or otherwise fragmented CAPDEV processes.
• Configure structured data capture user roles workflow states business rules validations routing approvals notifications status tracking role-based views and other functionality required to operationally test redesigned workflows.
• Integrate prototype and pilot solutions with approved data sources or services using APls databases web services webhooks structured file exchange or other authorized mechanisms appropriate to the technical environment.
• Develop lightweight scripts components application logic or integrations when configurable or low-code functionality alone is insufficient to test the operational requirement.
• Use approved Al-assisted development capabilities where available and appropriate to accelerate prototyping code development configuration testing documentation or iterative solution improvement while maintaining appropriate human review and technical accountability.
• Conduct user testing and operational pilots with representative CAPDEV users and iteratively improve solutions based on observed use stakeholder feedback technical findings and changes to the operational requirement.
• Establish appropriate baselines and assess prototype or pilot effects on factors such as cycle time manual processing effort data completeness information availability workflow visibility traceability usability and user adoption.
• Identify security data-management information-management architecture integration licensing hosting scalability and sustainment constraints sufficiently early to inform whether and how a prototype should progress toward enduring implementation.
• Design prototypes to use authoritative information sources where practical and avoid unnecessary creation of duplicate unsupported or orphaned data stores.
• Apply proportionate development and lifecycle practices appropriate to rapid prototyping including version or configuration control documentation of business rules and dependencies testing management of development artifacts and separation of prototype and operational environments where supported.
• Document process requirements workflow logic data structures integrations user roles business rules configuration code or scripts assumptions known limitations test findings and operational lessons sufficiently to support reuse assessment and transition.
• Prepare transition packages for successful prototypes and pilots including requirements process design user stories or equivalent functional descriptions data structures integrations business rules test results known limitations technical dependencies and recommendations for enduring implementation.
• Collaborate with enterprise developers DevSecOps teams platform owners system integrators data teams cybersecurity personnel and other scaling organizations to support transition from CAPDEV prototype or pilot to enduring implementation.
• Maintain visibility of active prototypes and pilots including purpose users status dependencies risks technical debt evidence of operational value and recommended disposition such as continue testing revising transition for scaling sustain locally or retire.
• Present prototype and pilot findings user feedback technical constraints trade-offs implementation risks and scaling recommendations to CAPDEV leaders and stakeholders.
• Perform additional tasks as required by the COTR that are directly related to this labor category and do not constitute a materially different labor requirement.

Required Qualifications:

• Active NATO Secret Security Clearance
• Education or Relevant Professional Experience: A University/Bachelors degree in Computer Science Information Systems Software Engineering Engineering Human-Centered Design Business Process Management Business Information Technology or a closely related field; or a minimum of five years of directly relevant professional experience in lieu of the degree.
  • Directly relevant professional experience shall include work in at least two of the following areas: low-code/no-code or configurable-application development; workflow automation; software or web application development; business-process digitization; rapid prototyping or minimum-viable-product development.
  • Either the degree or experience-in-lieu route fully satisfies this qualification.
• Recent End-to-End Hands-On Digital Solution Delivery: Demonstrated recent experience personally developing digital applications workflows prototypes or pilots from identification of a user or business-process requirement through configuration or development testing user feedback and operational use or pilot activity.
  • The candidate shall demonstrate at least twelve calendar months within the last twenty-four months during which hands-on digital application workflow or prototype development constituted a substantial and recurring portion of the candidates assigned duties and at least one personally developed digital solution used by an identified user group as part of an active business process or operational pilot within the last eighteen months.
  • The candidate shall identify the month and year of qualifying experience approximate proportion of assigned duties devoted to hands-on development business process addressed personal technical contribution technologies or platforms used and user group.
  • Experience limited to directing supervising managing advising governing architecting technical leadership product ownership program management coordinating or overseeing development performed by others does not satisfy this requirement. Multiple components developed for the same user group to address the same business-process requirement shall be considered one example. Qualifying experience may overlap in time with experience used to satisfy other Essential Qualifications where the work demonstrates the required competencies.
• Non-Microsoft Low-Code No-Code or Configurable Application Development: Minimum of two years within the last five years including hands-on development within the last twenty-four months personally designing configuring building testing and deploying applications or workflows using non-Microsoft low-code no-code configurable-application workflow or comparable rapid-development platforms.
  • The candidate shall demonstrate at least two personally developed applications or workflow solutions including at least one used by an identified user group as part of an active business process or operational pilot within the last twenty-four months and a second qualifying example within the last three years.
  • Across the candidates qualifying examples the candidate shall demonstrate hands-on development using at least two distinct non-Microsoft rapid-development platforms frameworks or application-development technologies. The candidate is not required to demonstrate equal depth or duration of experience in each.
  • At least one qualifying solution shall demonstrate three or more of the following characteristics with at least one characteristic drawn from items 3 5 or 7:

1. multiple workflow states screens forms or user roles;
2. conditional or role-based behaviour;
3. structured data model or relationships between data entities;
4. custom validation business rules or workflow logic;
5. integration with more than one data source service or application;
6. automated routing approvals notifications or task coordination; or
7. reusable components scripts extensions or comparable application logic with the candidate identifying the component script or extension and describing what it performed.
   • For each example the candidate shall identify the platform or technology used business process addressed personal technical contribution qualifying characteristics user group and resulting operational or pilot use and shall briefly describe how the claimed characteristics were personally implemented.
   • Applications or workflows configured or developed primarily by others basic forms or templates or demonstration-only builds do not satisfy this requirement.
   • Qualifying experience may overlap in time with experience used to satisfy other Essential Qualifications where the work demonstrates the required competencies.

• Rapid Prototyping and Minimum Viable Solution Delivery: Demonstrated hands-on experience within the last five years including at least one example within the last twenty-four months rapidly translating an identified operational or business-process requirement into a testable digital proof of concept prototype minimum viable solution or pilot.
  • The candidate shall identify at least two examples in which they personally contributed to requirements discovery and personally developed the resulting prototype or pilot.
  • At least one qualifying example shall have progressed from initial requirement or process discovery to a testable solution available to representative users within ninety calendar days or less.
  • Across the two qualifying examples at least one shall demonstrate at least two of the qualifying solution characteristics identified under Essential Qualification 3 including at least one characteristic from items 3 5 or 7 of that qualification. The example demonstrating the required solution characteristics may be the same example that satisfies the ninety-day requirement or a different qualifying example.
  • For each example the candidate shall identify the initial requirement timeframe from discovery to testable solution personal contribution platform or technologies used users involved in testing qualifying solution characteristics where applicable and resulting disposition or next step.
  • Experience involving only development against fully predetermined specifications without rapid iteration with users does not satisfy this requirement.
  • Qualifying experience may overlap in time with experience used to satisfy other Essential Qualifications where the work demonstrates the required competencies.
• Business Process Discovery and Workflow Redesign: Minimum of two years within the last five years including at least one qualifying example within the last three years working directly with operational users process owners managers or information stakeholders to understand existing business processes and design digitally enabled future workflows.
  • The candidate shall demonstrate at least two examples in which they personally analyzed an existing manual spreadsheet-based email-driven document-centric or otherwise fragmented process and identified user roles process steps handoffs decisions information requirements pain points and opportunities for redesign prior to development.
  • For each example the candidate shall identify the user or process-owner group existing process or problem findings from process discovery proposed workflow changes and resulting prototype pilot or digital solution.
  • Experience limited to receiving predetermined requirements without direct engagement with users or process owners does not satisfy this requirement.
  • Qualifying experience may overlap in time with experience used to satisfy other Essential Qualifications where the work demonstrates the required competencies.
• Data Integration and Lightweight Technical Development: Demonstrated hands-on experience within the last five years including at least one example within the last twenty-four months personally extending integrating or supporting digital applications or workflows using technical methods beyond basic platform configuration.
  • Across the candidates examples experience shall include at least two of the following:

1. REST or other APls;
2. relational databases or SQL;
3. webhooks or web services;
4. structured data exchange between applications;
5. Python JavaScript Typescript Java C# or another general-purpose programming or scripting language;
6. custom scripts functions extensions or components within a configurable platform with the candidate identifying the artifact and describing the logic or function personally implemented; or
7. another identified enterprise application or data-integration mechanism with the candidate naming the application or mechanism used.
   • At least one of the two minimum claimed technical areas must be drawn from items 1 through 5. The second claimed area must be drawn from items 1 through 6. Item 7 may demonstrate additional breadth but does not satisfy either of the two minimum technical areas.
   • At least one qualifying example shall use or integrate with an existing enterprise authoritative or system-of-record data source or service owned and maintained by another organization or system rather than relying solely on a newly created standalone data store for the prototype.
   • The candidate shall identify the applications or data sources involved technical mechanism used personal contribution business or prototype requirement supported ownership or source of the enterprise or authoritative data where applicable and briefly describe how each claimed technical method was personally applied.
   • Experience limited solely to manually importing or exporting files configuring basic forms or using preconfigured platform connectors without additional integration or technical logic does not satisfy this requirement.
   • Qualifying experience may overlap in time with experience used to satisfy other Essential Qualifications where the work demonstrates the required competencies.

• Operational Pilot User Testing and Iterative Improvement: Demonstrated hands-on experience within the last five years including at least one example within the last twenty-four months conducting user testing or operational pilot activity for a personally developed digital application workflow or prototype.
  • The candidate shall demonstrate at least two examples in which representative users tested or used the candidates solution and the candidate personally collected or observed feedback defects usability issues process effects or changing requirements and subsequently modified the solution.
  • For each example the candidate shall identify the user group solution tested nature of the testing or pilot activity findings or feedback received changes personally implemented and resulting disposition or improvement.
  • Experience limited to demonstrations without representative user interaction or development without subsequent iteration does not satisfy this requirement.
  • Qualifying experience may overlap in time with experience used to satisfy other Essential Qualifications where the work demonstrates the required competencies.
• Lifecycle Discipline and Delivery within Constrained Environments: Demonstrated hands-on experience within the last five years including at least one example within the last twenty-four months personally applying lifecycle configuration testing security or sustainment practices to rapidly developed digital applications workflows prototypes or pilots.
  • The candidate shall demonstrate practical experience in at least three of the following:

1. source version or configuration control;
2. separation of development test pilot or operational environments;
3. controlled deployment or promotion between environments;
4. management of application configuration credentials secrets or service accounts;
5. dependency or integration documentation;
6. structured testing defect tracking or documented issue-and-resolution management including lightweight methods appropriate to prototype or pilot activity;
7. application monitoring or logging; or
8. administrator or sustainment documentation.
   • The candidates qualifying experience must include item 6 and at least one of items 1 2 or 3. The candidate shall briefly describe how each claimed area was personally applied.
   • The candidate shall also identify at least one example within the last twenty-four months in which security restrictions platform limitations licensing network constraints administrative permissions hosting limitations unavailable services or comparable technical constraints required the candidate to modify the design or implementation of a digital solution. The candidate shall identify the constraint encountered resulting design or implementation adjustment and personal contribution.
   • General familiarity with software-development security testing or governance concepts without evidence of personal application does not satisfy this requirement.
   • Qualifying experience may overlap in time with experience used to satisfy other Essential Qualifications where the work demonstrates the required competencies.

• Transition to Enterprise Development or Scaling: Demonstrated experience within the last five years including at least one qualifying example within the last three years preparing a personally developed prototype pilot application or workflow for continued development production implementation enterprise scaling or sustainment by another developer DevSecOps team platform owner system integrator or operational support organization.
  • The candidate shall identify the solution receiving individual or organization transition purpose candidates personal role and transition material provided.
  • The transition material shall have included at least three of the following:

1. functional requirements user stories or equivalent;
2. process or workflow design;
3. data model or data structures;
4. business rules or application logic;
5. integration or interface requirements;
6. configuration source code scripts or technical implementation material;
7. test results or known defects;
8. known limitations risks or technical debt; or
9. deployment hosting security or sustainment considerations.
   • Formal transfer between organizations is not required. Internal handover to another appropriately qualified development or support team satisfies this requirement.
   • Qualifying experience may overlap in time with experience used to satisfy other Essential Qualifications where the work demonstrates the required competencies.

• Prototype Assessment and Decision Communication: Demonstrated experience within the last five years including at least one example within the last three years evaluating and communicating the results of a digital prototype pilot application or workflow to managers process owners product owners or other decision makers.
  • The candidate shall identify at least two examples in which they personally communicated findings concerning user feedback operational value technical feasibility limitations risks implementation considerations or recommended next steps.
  • For each example the candidate shall identify the audience solution or pilot assessed evidence or findings communicated and resulting recommendation or decision concerning continuation revision scaling sustainment or retirement.
  • Qualifying experience may overlap in time with experience used to satisfy other Essential Qualifications where the work demonstrates the required competencies.

DEFTEC offers a comprehensive whole-life benefits package that includes medical dental vision holiday paid time off 401K with a match life insurance short/long-term disability and educational reimbursement. The DEFTEC team comprises professionals who make a difference daily in crucial national security missions. Our leadership knows that this happens by employing a diverse team that is well cared for. Our top priority is our employees making DEFTEC an ideal workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Please get in touch with if you require reasonable accommodations.

DEFTEC is a Drug-Free Workplace where post-offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria are met as outlined in our policies.

AAP/EEO Statement

DEFTEC Corp is an Equal Opportunity and Affirmative Action Employer and prohibits discrimination and harassment of any typebased on actual or perceived race color national origin ancestry sex (including pregnancy childbirth breastfeedingand medical conditions related to pregnancy childbirth or breastfeeding)gender gender identity and gender expression religious creeddisability (mental and physical) including HIV and AIDS medical condition (cancer and genetic characteristics ) genetic information age marital status civil union status sexual orientation military and veteran status denial of family and medical care leave arrest record and/or any other characteristic(s) protected by federal state or local law.

This policy applies to all terms of employment includingrecruiting hiring placement promotion termination layoff recall transfer leaves of absence training compensation benefits employee activities and general treatment during employment.

Other Duties

Please note that this job description is not designed to cover or contain a comprehensive listing of the activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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