Contract Processing Senior Manager

Westgate Resorts is seeking an experienced Contract Processing Senior Manager to lead the daily operations of our Corporate Contract Processing Department onsite in Ocoee FL. This leadership role is responsible for managing contract processing teams improving workflows driving operational efficiency ensuring contract accuracy and partnering with cross-functional departments including Sales Deeding Closing and Project Management. 

The ideal candidate will bring extensive experience in timeshare operations contract administration contract processing business operations management process improvement and team leadership within a fast-paced high-volume environment.

What You Will Do:

• Lead and oversee daily operations of the Corporate Contract Processing Department. 
• Manage mentor coach and develop contract processing team members to achieve departmental goals. 
• Monitor productivity contract accuracy workflow effectiveness quality standards and service levels. 
• Identify and implement process improvements to increase operational efficiency and customer satisfaction. 
• Coordinate onboarding training and cross-training initiatives to ensure operational consistency. 
• Review and approve team member time records in compliance with payroll and company policies. 
• Manage contract documentation balance sheets deposits records management administrative controls and workflow processes. 
• Partner with internal stakeholders including Sales Deeding Closing Officers and Project Management teams to resolve operational issues. 
• Evaluate staffing levels and workload distribution to ensure timely contract processing. 
• Support system implementations workflow enhancements process testing and operational improvement initiatives. 
• Handle escalated contract processing issues and provide strategic problem resolution.
• Lead special projects and operational initiatives as assigned

Qualifications :

To perform this job successfully an individual must be able to satisfactorily perform each essential duty and responsibility. The requirements listed below represent the necessary knowledge skills and abilities.

What You Will Bring:

• 5-8 years of progressive experience in timeshare operations contract processing contract administration business operations or related fields. 
• Minimum 2 years of leadership supervisory or management experience. 
• Experience managing teams in a high-volume deadline-driven environment. 
• Proven success in workflow management performance management operational leadership and process optimization.
• Associates degree in Business Administration Hospitality Management or a related field. Bachelors degree preferred. 
• Contract processing and contract administration expertise. 
• Operations management and workflow optimization experience. 
• Strong leadership team development and employee coaching abilities.
• Process improvement and change management skills. 
• Experience analyzing productivity metrics reporting and operational performance data. 
• Excellent communication and stakeholder management skills. 
• Proficiency in Microsoft Office Suite and business operations systems. 
• Bilingual English/Spanish preferred.

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time