Contract and Quality Control Manager

• Develop and maintain world-class scopes of work service standards specifications and performance requirements for custodial and janitorial service contracts.
• Support the evaluation selection onboarding and ongoing management of custodial waste management and related facility service providers.
• Develop and administer inspection verification and quality assurance programs that measure compliance with contractual requirements and established service standards.
• Perform field checks of service quality staffing equipment supplies and work practices; document deficiencies and coordinate corrective and preventive actions with contractors and internal stakeholders.
• Monitor contractor compliance in collaboration with Facilities and Maintenance Contract Managers escalating recurring or material performance gaps as appropriate.
• Develop maintain and continuously improve quality control plans inspection forms reporting tools standards and operating procedures.
• Analyze complaints service requests inspection findings trends and performance results; recommend changes to operating practices contract requirements staffing strategies and service delivery methods.
• Participate in the preparation procurement negotiation support renewal and improvement of service contracts.
• Develop and communicate sanitary practices and procedures and serve as a technical resource to internal and external stakeholders.
• Respond to customer and stakeholder complaints by completing research and validation coordinating resolution and ensuring required follow-up and closure.
• Coordinate janitorial service delivery and quality requirements with airlines the Port Authority of New York and New Jersey TSA Munich Airport NJ personnel and terminal tenant staff ensuring concerns are documented assigned tracked communicated and brought to verified closure.
• Participate in stakeholder meetings operational reviews inspections and service-recovery discussions; provide clear status updates performance data risks and proposed corrective actions.
• Maintain professional working relationships across the airport community and balance operational access security passenger experience tenant needs and contractual requirements when coordinating janitorial work.
• Perform other duties related to contract administration janitorial operations stakeholder coordination and quality assurance.

• Establish and maintain key performance indicators (KPIs) for janitorial operations including service quality inspection compliance response and completion performance repeat deficiencies complaint trends corrective action closure staffing compliance and other contract-specific measures.
• Use FeedbackNow reports and location-based customer feedback trends to identify service issues prioritize inspections or dispatch activity validate corrective action and measure improvement in the customer experience.
• Coordinate and support ASQ reporting by reviewing relevant cleanliness and passenger experience results identifying trends and service gaps and translating findings into targeted operational improvement plans.
• Use Maximo to facilitate janitorial operations and quality management including service requests work orders inspections deficiency tracking assignment prioritization follow-up documentation and closure verification.
• Promote accurate timely and consistent Maximo data entry so that work history response activity asset or location information labor activity and corrective actions can be reliably analyzed and audited.
• Develop and maintain Power BI dashboards and recurring reports that integrate Maximo FeedbackNow ASQ inspection and contractor performance data to provide visibility into KPIs trends exceptions open actions and contract performance.
• Validate source data and reporting logic reconcile discrepancies and work with stakeholders to improve data quality definitions and reporting consistency.
• Present concise performance updates trend analyses risks and recommended actions to Facilities leadership contractors and other stakeholders.

• Bachelors degree in Facilities Management Business Administration Hospitality Management Aviation Management Operations Management or a related field preferred.
• Relevant industry certifications in facilities management IFMA Facility Management Professional (FMP) or Certified Facility Manager (CFM) contract management quality assurance or airport operations are desirable.

• Minimum of 7-10 years of progressive experience in janitorial custodial soft services or facilities management.
• Minimum of 3-5 years of management experience overseeing large-scale janitorial or soft services contracts in an airport transportation hub healthcare facility convention center stadium or similar high-volume public environment.
• Demonstrated experience managing outsourced service providers and performance-based contracts.
• Experience developing and administering quality assurance programs inspections audits and corrective action processes.
• Experience working in a 24/7 operational environment where service continuity and rapid response are critical.

• Experience interacting with airport stakeholders including airlines regulatory agencies tenants and facility operators.
• Comprehensive knowledge of contract administration scope development service level agreements (SLAs) key performance indicators (KPIs) and contractor performance management.
• Ability to evaluate contractor performance identify deficiencies and implement corrective and preventive actions.
• Strong negotiation and relationship management skills.

Munich Airport US Holding and its subdivision Munich Airport NJ LLC are equal opportunity employers.

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