Contents Restoration Project Manager Fire & Water Damage

• Aggressive Competitive Wages
• Opportunities to help people in times of need
• Paid Training
• Flexible Scheduling
• Online Mobile Courses
• Opportunity for advancement
• Health insurance
• Paid time off
• Dental insurance

• Manage residential and commercial contents restoration projects from initial assignment through completion.
• Perform or participate in initial contents inspections and project planning.
• Establish the pack-out cleaning storage and pack-back strategy for each project.
• Develop project scopes schedules labor requirements and production plans.
• Coordinate multiple active projects while maintaining clear priorities and deadlines.
• Identify project changes additional services and potential scope issues before they become problems.
• Maintain consistent communication with customers throughout the restoration process.

• Oversee professional pack-outs and pack-backs of customer belongings.
• Ensure contents are photographed inventoried labeled and tracked accurately.
• Maintain chain of custody and accountability for customer property from pickup through final return.
• Separate and document cleanable questionable and non-salvageable contents.
• Work with customers and insurance representatives regarding cleaning decisions replacement considerations and non-salvageable items.
• Ensure photographs inventories work authorizations job notes and supporting documentation are complete and accurate.
• Maintain organized digital project files and documentation.

• Furniture
• Hard contents
• Clothing and textiles
• Electronics
• Appliances
• Artwork and decorative items
• Household goods
• Specialty and high-value contents

• Hand cleaning
• Ultrasonic cleaning
• Deodorization
• HEPA cleaning
• Smoke and soot removal
• Textile restoration
• Specialty vendor restoration

• Serve as a primary point of contact for customers during the contents restoration process.
• Explain the contents restoration process expectations and timelines clearly.
• Communicate professionally with insurance adjusters agents and other claim stakeholders.
• Provide documentation necessary to support the services performed.
• Assist with estimating supplements and scope discussions when necessary.
• Help resolve customer or insurance questions before they delay the project.

• Prepare or assist in preparing contents restoration estimates using industry-standard estimating practices and software.
• Review project scope against actual work performed.
• Identify missed billable services and legitimate supplemental items.
• Monitor labor materials subcontractors storage and project costs.
• Help ensure projects are properly documented invoiced and financially closed.
• Maintain awareness of project gross margin and department profitability.
• Help management identify opportunities to improve productivity and profitability.

• Lead schedule and coordinate Contents Technicians.
• Establish daily production priorities.
• Train employees in proper packing inventory cleaning handling and documentation procedures.
• Maintain high standards for productivity workmanship and professionalism.
• Perform quality-control inspections throughout each project.
• Hold team members accountable for documentation organization and customer service.
• Assist with recruiting onboarding and developing additional contents personnel as the division grows.

• Maintain an organized contents processing and storage operation.
• Ensure customer belongings remain properly labeled and separated.
• Maintain organized vaulting shelving and storage systems.
• Coordinate incoming pack-outs and outgoing pack-backs.
• Maintain appropriate cleaning equipment materials and supplies.
• Help improve warehouse workflows as contents volume increases.

• Fire and smoke losses
• Water damage
• Sewage or contaminated losses
• Mold remediation
• Large residential losses
• Commercial property losses

• 2 years of restoration or contents restoration experience.
• Previous project management crew leadership or supervisory experience.
• Experience with insurance restoration claims.
• Strong understanding of pack-out inventory cleaning storage and pack-back procedures.
• Comfortable communicating with homeowners and insurance professionals.
• Strong organizational and documentation skills.
• Ability to manage several projects simultaneously.
• Experience with Xactimate or similar estimating software is strongly preferred.
• Comfortable learning and working with digital inventory photography and project-management systems.
• Valid drivers license and acceptable driving record.
• IICRC certifications are preferred but not required.

• Takes ownership without needing constant direction.
• Notices problems before someone else has to point them out.
• Can organize a complicated loss and turn it into a workable plan.
• Understands that customers belongings require both careful handling and accurate documentation.
• Can lead technicians while still being willing to step into the field when necessary.
• Communicates confidently with homeowners adjusters and insurance professionals.
• Understands that good production and good documentation are equally important.
• Pays attention to revenue costs and profitability instead of treating every project as simply another work order.
• Wants responsibility and the opportunity to build something.

With over 500 locations across North America and Canada PuroClean is leading the industry in emergency property restoration services by helping families and businesses overcome the devastating setbacks caused by water fire mold biohazard and other conditions resulting in property damage. We operate with a servant-based leadership mindset and seek to create an environment where our team members can grow both professionally and spiritually through serving our customers communities and each other.

Culture is very important to us. We want to make sure that we are the right fit for YOU!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to PuroClean Corporate.