Contact Centre Advisor
Job Location:
Durham, NC - USA
Yearly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
About the Role:
Join our Global Engagement Center as a Contact Center Advisor and help members students prospects and customers get the support they need across phone email chat and other service channels. Youll be part of a collaborative team focused on delivering clear helpful and high-quality service. You will report to The Associate Director - Global Engagement Center.
Work Pattern: For the 6-week training period you will be in-office every day. Thereafter you will use a hybrid work schedule with at least two days a week in our Durham NC office. The role operates a 6.00am through 3.00pm and 9.00am through 6.00pm schedule at different points in the year depending on business demand.
Start date: 16 November 2026
Salary: $41000 annually
Invest in your future with development opportunities to help you build expertise and grow your career.
Join a collaborative team where achievements are recognized and leaders are committed to helping you succeed.
Make an impact! Help members and students achieve their professional goals and shaping the future of the accounting and finance profession.
Enjoy variety and global exposure in a contact center environment where no two days are the same and youll engage with members and students from around the world.
Have your voice heard by providing feedback on member experiences and contributing directly to service improvements across the business.
Unlock future career opportunities with a clear pathway for progression. Each year between 20% and 25% of our GEC Advisors move into new roles either within the GEC or across the Association.
What Youll Do:
- Support inbound outbound chat email social technical membership or student service activities as assigned.
- Deliver professional responses and resolve member student prospect or customer needs.
- Monitor service levels quality productivity revenue retention progression and customer experience measures.
- Help team members across channels and priorities where applicable.
- Partner with other teams to improve end-to-end customer journeys.
- Maintain accurate customer membership application case knowledge or technical records in approved systems.
- Support campaigns and programs that improve retention conversion engagement product awareness and member value.
- Use data feedback technology and process improvement to strengthen service efficiency and experience.
What were looking for:
- Relevant work experience and a degree-level qualification. Equivalent combinations of education and experience are welcome.
- Experience working within a multi-channel customer engagement environment.
- Experience meeting quality service productivity sales revenue or customer satisfaction goals.
- Experience using customer service contact center or case management systems.
- Experience within a professional association membership organization educational institution or credentialing body is beneficial but not essential.
How We Support You:
We provide flexibility to help you achieve a good work-life balance. Youll be part of a global diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace including healthcare retirement paid time-off parental leave an employee assistance program. We provide resources that support your mental health and evolve our offerings to meet your needs. We care about our employees welfare and focus our benefits package on the benefits which support your wellbeing. We also recognize that everyone has different priorities so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you your family and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association a Great Place to Work-Certified company we are transforming the accounting and finance profession. We are future-focused empowering the worlds most accomplished accountants to stay relevant meet todays demands and prepare for tomorrows challenges through quality education resources and training.
Learn more about The Association on LinkedIn and our Career Site.
#LI-Hybrid #GreatPlacetoWork
We are committed to equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. We are proud to be an equal opportunity workplace.
If youre interested in this role please apply before 5 October 2026
Required Experience:
Unclear Seniority
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