Consumer Affairs Supervisor

JOB OVERVIEW:The Consumer Affairs Supervisor (CAS) reports to the Director of Quality Assurance. The CAS coordinates and directs the administrative support functions of the Consumer Affairs Department. The CAS supports the manufacturing and quality organization with technical and quality tasks as DUTIES AND RESPONSIBILITIES:Manages and leads Consumer Affairs support team which includes the Consumer Affairs specialists or the companys enterprise wide Consumer Affairs programDevelop and manage Consumer Affairs procedures protocols and SOPsDevelop letters and consumer response scripting (sourcing from website social media correspondence and phone inquiries)Develop and manage monthly consumer reports including reports to Senior Leadership and manufacturing facilitiesAnalyze QA system consumer data (track consumer comment trends involving quality and non-quality issues) ensuring data correctness and integrityDevelop and manage relationships with Brand VPs and Managers to promote and protect brand integrityPrimary contact person for Consumer Team within the QA and Manufacturing organization with Sales Teams for customer and retailer complaints involving Finished ProductA contact point person and customer service agent with the Companys social media consumersPrimary point of contact with Corporate Legal involving consumer inquiries or claimsManage all Department recordkeeping systems analytics and KPIs. (electronic and hard copy documentation)Oversee retrieval of sample chain of custody and coupon order processSupport Regional Quality Teams in trend assessment and root cause investigationsOther duties as assignedLANGUAGE SKILLS:Ability to read analyze and interpret common information reports and other documents. Ability to respond to common inquiries or complaints from customers regulatory agencies or company representatives. Ability to effectively present information to DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential performing the duties of this job the employee is regularly required to walk stand for long periods of time sit and talk or hear. The employee frequently is required to use hands and fingers to handle or feel sit for long periods of time stand frequently bend squat reach and turn to access files and office equipment. Must be able to lift up to 50 ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Field positions will be exposed to various unfamiliar conditions where Personal Protective Equipment (PPE) must be worn and which may include but are not limited to manufacturing and warehouse plants and other venues as directed by a manager. The noise level in the work environment is usually moderate but increases significantly in warehouse and manufacturing QUALIFICATIONS:To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities degree preferred in business marketing or equivalent in related least 5 years of experience as a team leader/supervisor in consumer affairs customer service or call center in documentation writing or related report/technical a candidate with experience in the food and beverage in software applications and analytics (e.g. Internet Tableau Datarails CoPilot) and using Microsoft Word Excel and AccessEnglish comprehension a must (e.g. proficient verbal written and editing skills).Strong math interpersonal and flexibility to manage multiple to interact with all levels of management and diverse groups of external customers companies organizations and Beverages Inc. provides equal employment opportunities to all applicants for employment without regard to race color religion sex national origin age disability gender genetics gender identity disabled veterans or sexual orientation.