Consultant-Sales Operations & Enablement

You want more out of a career. A place to share your ideas freely even if theyre daring or different. Where the true you can learn grow and thrive. At Verizon we power and empower how people live work and play by connecting them to what brings them joy. We do what we love driving innovation creativity and impact in the world. Our V Team is a community of people who anticipate lead and believe that listening is where learning crisis and in celebration we come together lifting our communities and building trust in how we show up everywhere & always. Want in Join the #VTeamLife.

As the Consultant within Operational Excellence you will drive operational efficiencies & alignment and optimize store processes. This role is central to enhancing operational efficiency mitigating risk centralizing operational support optimizing store processes and maximizing the utilization of AI tools. Youll be instrumental in translating data into actionable insights leading strategic simplification and automation initiatives and fostering strong alignment between headquarters and our field operations. You will partner with Market Sales and Operations Strategy GTS Finance GTC and other channels to execute on operational excellence. Additionally youll come up with innovative ways to share and communicate information via presentations and written communications to meet the needs of various audiences.

Were looking for a highly analytical and process-oriented Consultant to drive continuous improvements in our sales operations. Being a proactive problem solver with a passion for data-driven decisions and excellent project management skills are a must for this role. Youll also need to demonstrate laser-sharp attention to detail and the ability to quickly grasp complex challenges then implement solutions at a national level.

In this role youll have a defined work location that includes assigned office days

Responsibilities:

• Driving visibility and alignment in field operations supporting strategic priorities and initiatives.
• Central Operations support for core CSO sales organization (i.e. Direct Indirect and Inside Sales).
• Identifying analyzing and optimizing operational and store processes to reduce the Level of Effort (LOE) enhance Employee Experience (EX) and reduce risk.
• Conducting in-depth analysis of analytics data drawing both granular and high-level insights. Craft compelling recommendations based on data to drive improvements and optimizations.
• Performing triage and data analysis for operational workflows including In-Store Pickup (ISPU) pick and pack data analysis and locker triage to streamline store operations and resolve localized or systemic issues.
• Developing innovative ways to share and communicate data insights and actionable recommendations through presentations and written communications tailored to various audiences.
• Providing stakeholders with insights and recommendations for improving processes
• Managing executive-level content and curate weekly communication packages tailored for Band 5 and above leadership (specifically including Regional Presidents) highlighting key operational initiatives metrics and weekly priorities.
• Providing content for communications training and leader updates acting as a subject matter expert.
• Training cross-functional team members on tools and thought processes while championing operational excellence.
  

• Bachelors degree or four or more years of work experience.
• Four or more years of relevant experience required demonstrated through work experience and/or military experience.

• Four or more years of experience in channel or frontline support.
• Two or more years of experience managing projects and implementing operational solutions at the national level
• Experience analytics data including drawing granular and high-level insights and crafting data-driven recommendations.
• Experience in project management.
• Willingness to travel up to 25%.

Even better if you have one or more of the following:

• Bachelors degree.

• Experience in presenting data with the ability to contextualize it and tell the story.
• Experience in making data-driven decisions.
• Strong communication creativity problem-solving and critical thinking skills.
• Laser-sharp attention to detail.
• Ability to quickly understand complex challenges and implement national-level solutions.
• Experience using Tableau
• Experience with Google product suite.
• Willingness to work off-hours and be on-call when necessary.

If Verizon and this role sound like a fit for you we encourage you to apply even if you dont meet every even better qualification listed above.

In this hybrid role youll have a defined work location that includes working from home and a minimum of three days per week in the office which will be set by your manager. Employees are responsible for maintaining compliance with hybrid work policies.

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Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status disability or other legally protected characteristics.

Our benefits are designed to help you move forward in your career and in areas of your life outside of Verizon. From health and wellness benefit options including: medical dental vision short and long term disability basic life insurance supplemental life insurance AD&D insurance identity theft protection pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan up to 8 company paid holidays per year and up to 6 personal days per year paid parental leave adoption assistance and tuition assistance plus other incentives weve got you covered with our award-winning total rewards package. Depending on the role employees have the opportunity to receive compensation in the form of premium pay such as overtime shift differential holiday pay allowances etc. Newly hired employees receive up to 15 days of vacation per year which grows with additional service. For part-timers your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles your compensation will be adjusted to reflect your hours.

The annual salary range for the Illinois location(s) listed on this job requisition based on a full-time schedule is: $82500.00 - $144000.00.