Consultant, Project Implementation, Human Resources Shared Services (HRSS)

Full time

Functional Role (not inclusive of titles or advancement career progression)

The Consultant Project Implementation HRSS plays a key role in planning coordinating and delivering projects within the Human Resources Shared Services (HRSS) department. These projects may include system enhancements process improvements or department-wide training and communication initiatives. This role blends project management stakeholder coordination internal communications training integration and change enablement.

SL1.1AR1.2SL1.3Cross-Functional Coordination
Collaborate with system administrators and IT partners to ensure technical readiness aligns with HRSS project timelines.
Partner with training leads and content developers to align deliverables (e.g. guides eLearning workshops) with project phases.
Liaise with department leaders and SMEs to ensure user-specific training and communication needs are addressed.
Internal Communications & AlignmentSL2.1AR2.2
Develop and execute internal communication strategies tailored to HRSS initiatives.
Serve as the primary communications liaison for HRSS ensuring that internal messaging supports departmental priorities and user needs.
Ensure HRSS communications are aligned with central communication efforts and support broader HR functional goals.
Training & Change Management Integration
Manage the training rollout plan to ensure timely delivery across HRSS and related teams.
Support change management efforts by driving awareness engagement and readiness.
Ensure training and communication strategies reflect change managements best practices.
Execution & Monitoring
Coordinate user acceptance testing (UAT) and incorporate feedback into training and communication plans.
Post-Implementation Support
Oversee project closure activities including final documentation and publishing of training and communication resources.
Conduct retrospectives and gather lessons learned for continuous improvement.
Measure success through training completion rates user adoption metrics and communication effectiveness.

Minimum Qualifications
Bachelors degree in Communications Organizational Development Project Management or a related field or equivalent combination of education and experience
35 years of experience in project coordination internal communications training delivery or change management.
Experience collaborating with Marketing or Communications teams to ensure brand alignment.
Familiarity with HR systems (e.g. Workday ServiceNow) and training platforms.
Proficiency with project management tools (e.g. Smartsheet Asana MS Project).

Additional Qualifications (nice to have)

Change management certification (e.g. Prosci ACMP) is a plus.
Experience in healthcare or HR shared services environments.

Essential Functions

Our Trinity Health Culture: Knows understands incorporates & demonstrates our Trinity Health Mission Values Vision Actions & Promise in behaviors practices & decisions.

Consultation Service: Provides consultative support to Trinity Health functional area Leadership in the implementation of strategy operational services & other initiatives.
Proactively consults & engages operationally on development & implementation of programs & strategies.
Provides business context to ensure consistency with decision support communication business administration & the development & use of business tools.
Operation Expertise:
Provides leadership direction & oversight of workstreams.
Responsible for the development implementation & management of processes policies & procedures.
Ensures processes policies & procedures are communicated implemented & aligned.
Serves as a technical resource of business operational services issue resolution & implementation of recommended actions.
Facilitates & develops processes & tools.
Provides escalated support guidance & training to department members (remotely & on-site) to use new technologies & applications as well as to improve knowledge of existing ones. Identify the organizational improvements needed develop systems to implement those changes & train the appropriate staff.
Project Management:
Manages & implements small to medium-scale projects programs & initiatives.
Develops & manages aligned production communications service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time within budget & to specifications.
Conducts informational training sessions with groups of various sizes & backgrounds.
Data Management & Analysis:
Research & compile information to support ad-hoc operational projects & initiatives.
Synthesizes & analyzes data & provides detailed summaries including graphical data presentations illustrating trends & recommending practical options or solutions while considering the impact on business strategy & supporting leadership decision-making.
Leverages program & operational data & measurements to define & demonstrate progress ROI & impacts
Develops & monitors data analysis & reporting systems & communication tools.

Maintains a Working Knowledge of applicable federal state & local laws / regulations Trinity Health Integrity & Compliance Program & Code of Conduct as well as other policies procedures & guidelines in order to ensure adherence in a manner that reflects honest ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

TheConsultant Project Implementation HRSSplays a key role in planning coordinating and delivering projects within theHuman Resources Shared Services (HRSS)department. These projects may include system enhancements process improvements or department-wide training and communication initiatives. This role blendsproject management stakeholder coordination internal communications training integration and change enablement.

Cross-Functional Coordination

• Collaborate with system administrators and IT partners to ensure technical readiness aligns with HRSS project timelines.
• Partner with training leads and content developers to align deliverables (e.g. guides eLearning workshops) with project phases.
• Liaise with department leaders and SMEs to ensure user-specific training and communication needs are addressed.

Internal Communications & Alignment

• Develop and execute internal communication strategies tailored to HRSS initiatives.
• Serve as theprimary communications liaisonfor HRSS ensuring that internal messaging supports departmental priorities and user needs.
• Ensure HRSS communications are aligned withcentral communication effortsand support broader HR functional goals.

Training & Change Management Integration

• Manage the training rollout plan to ensure timely delivery across HRSS and related teams.
• Support change management efforts by driving awareness engagement and readiness.
• Ensure training and communication strategies reflect change managements best practices.

Execution & Monitoring

• Coordinate user acceptance testing (UAT) and incorporate feedback into training and communication plans.

Post-Implementation Support

• Oversee project closure activities including final documentation and publishing of training and communication resources.
• Conduct retrospectives and gather lessons learned for continuous improvement.
• Measure success through training completion rates user adoption metrics and communication effectiveness.

Minimum Qualifications

• Bachelors degree in Communications Organizational Development Project Management or a related field or equivalent combination of education and experience
• 35 years of experience in project coordination internal communications training delivery or change management.
• Experience collaborating with Marketing or Communications teams to ensure brand alignment.
• Familiarity with HR systems (e.g. Workday ServiceNow) and training platforms.
• Proficiency with project management tools (e.g. Smartsheet Asana MS Project).

Additional Qualifications (nice to have)

• Change management certification (e.g. Prosci ACMP) is a plus.
• Experience in healthcare or HR shared services environments.

Physical & Mental Requirements & Working Conditions (General Summary) Direct Healthcare Services / Indirect Healthcare / Support Services:

• Exposure to conditions which may be considered unpleasant to sight touch sound & / or smell. Occasional
• Exposure to fumes odors dusts mists & gases biohazards / hazards (mechanical electrical burns chemicals radiation sharp objects etc.). Occasional
• Exposure to or subject to noise infectious waste diseases & conditions. Occasional
• Exposure to interruptions shifting priorities & stressful situations. Frequent
• Ability to follow tasks through to completion understand & relate to complex ideas / concepts remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects. Frequent
• Ability to read small print hear sounds & voice / speech patterns give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise. Frequent
• Perform manual dexterity activities & / or grasping / handling. Frequent
• Ability to climb kneel crouch & / or operate foot controls. Occasional
• Use a computer / other technology. Frequent
• Sit with the ability to vary / adjust physical position or activity. Frequent
• Maintain a safe working environment & use available personal protective equipment (PPE). Continuous
• Comply with applicable Code of Conduct policies procedures & guidelines. Continuous
• Ability to provide assistance in the event of an emergency. Occasional

Direct Healthcare Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent
• Lift a maximum of 30 pounds unassisted. Occasional
• Use upper & lower extremities engage in bending / stooping / reaching & pushing / pulling. Occasional
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Encounter worksites (e.g. patient homes) or travel to worksites that may have variable internal & external environmental conditions. Continuous
• Perform work that involves physical efforts (e.g. transporting moving positioning & / or ambulating patients). Occasional

Indirect Healthcare / Support Services:

• Perform activities that require standing / walking with the ability to vary / adjust physical position or activity. Frequent
• Lift a maximum of 30 pounds unassisted. Occasional
• Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing. Occasional
• Encounter a clinical / patient facing / hands on interactive work environment. Occasional
• Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions. Continuous
• Work outdoors with variable external environmental conditions. Occasional

Average Workday Activity: Occasional - O (1% - 33%) Frequent - F (34% - 66%) Continuous - C (67% - 100%)

Hourly pay ranges: $37.07 - $55.60

Our Commitment

Rooted in our Mission and Core Values we honor the dignity of every person and recognize the unique perspectives experiences and talents each colleague brings. By finding common ground and embracing our differences we grow stronger together and deliver more compassionate person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability veteran status or any other status protected by federal state or local law.