Consultant, Payroll Operations

Pilots Financial Operations team helps startup founders and business owners manage critical people operations across payroll benefits and HR administration for a portfolio of growing businesses.

We are hiring a Consultant Payroll Operations to provide hands-on payroll and HR operations support to that portfolio. This Consultant owns recurring payroll processing payroll and HRIS implementations and provider transitions benefits administration employee onboarding/offboarding and multi-state payroll tax registration and compliance - working directly with clients to keep payroll accurate on time and scalable as teams grow.

• Own the payroll cycle end to end: Manage recurring payroll for a portfolio of clients - coordinating inputs (new hires terminations comp changes bonuses commissions reimbursements deductions) leading implementations and provider transitions (requirements configuration data migration parallel testing reconciliation) and managing multi-state tax registrations notices and compliance to resolution.
• Administer benefits and HR operations: Set up and run employee benefit programs (health dental vision 401(k)); coordinate with brokers retirement providers and payroll platforms on implementations renewals and open enrollment; and own onboarding offboarding and employee changes across HRIS and payroll systems.
• Be the clients operational partner: Serve as a knowledgeable point of contact across payroll benefits and HR; translate client needs into accurate scalable processes; communicate clearly on issues and next steps; maintain documentation; and identify opportunities to improve workflows controls and the client experience - including standardized processes and implementation playbooks.

• Experience: 2-4 years in payroll administration payroll operations HR operations benefits administration or a related field.
• Hands-on payroll expertise: Processed and managed payroll start to finish with working knowledge of federal state and local payroll tax including multi-state registrations compliance and navigating employees across jurisdictions.
• Systems and implementations fluency: Experience implementing or supporting payroll and HRIS platforms (Rippling Gusto ADP Paychex or similar) and transitioning companies between providers.
• Benefits and people operations range: Comfortable administering benefits (health insurance 401(k)s) and managing onboarding/offboarding deductions employer contributions and employee data across systems.
• Detail-oriented and self-directed: Manages multiple clients payroll calendars and deadlines with accuracy; strong problem-solving and research instincts; works independently and knows when to escalate high-risk issues.
• Clear communicator: Explains complex issues and next steps clearly to clients and brings integrity and discretion to sensitive employee payroll and benefits data.

Pilot launched in 2017 to bring the back office into the modern era. Pilot provides small businesses with dedicated finance experts - which Pilot hires as full-time U.S.-based employees - who learn the ins-and-outs of their business. Pilot integrates directly with the billing banking expense and payroll systems customers already use. With a special blend of custom software and expert bookkeepers Pilot delivers accurate consistent bookkeeping and financial management and tax services that give entrepreneurs the freedom to focus on their business.

Pilot has over 3000 customers and has raised over $170 million in financing from Sequoia Index Ventures Stripe Bezos Expeditions and Whale Rock. Our investors also include a long list of world-class entrepreneurs including Patrick and John Collison Drew Houston and Diane Greene. Our most recent funding round doubled our valuation to $1.2 billion Meet Fintechs Newest Unicorn.

• We invest in our employees development and happiness because our employees are the keys to our success and ensuring happy customers
• The opportunity to join a seasoned founding team that has led companies through two prior successful startups and acquisitions (by Oracle and Dropbox).
• Flexible vacation/time-off policy
• All federal holidays are observed
• Competitive benefits package including wellness benefits such as Spring Health Headscape One Medical Aaptiv and Rightway
• Parental leave for birthing or non-birthing parents 100% pay for 12 weeks
• 401(k) plan

The base pay range target for the role seniority described in this job description is $65600 - $88800 in Nashville. Final offer amounts depend on multiple factors such as candidate experience and expertise geographic location total compensation and market addition to cash pay full-time regular positions are eligible for equity 401(k) health benefits and other benefits; some of these benefits may be available for part-time or temporary positions.

Pilot commits to provide a work environment free of discrimination and harassment as well as equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories consistent with legal requirements. You may view all of Pilots recruiting notices here including our EEO policy information about requesting a reasonable accommodation in the job application process recruitment agency policy recruitment scam notice and important E-Verify information. You may view our job candidate privacy policy here.