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ConciergeBreakfast Attendant
Job Location:
Job Location:
Baltimore, MD - USA
Hourly Salary:
USD 15 - 16
Hourly Salary:
Posted:
21 August 2026 (4 days ago)
Posted:
Application Deadline:
18 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Department:
Job Summary
Love serving others Making someone smile Great at giving restaurant and entertainment advice as well as directions in your area The hotel concierge is an important role at any full-service hotel in providing the guest with the total Guest Experience. You are the go-to person the guest will come to for ideas on how to make their visit the most it can beand you armed with the knowledge of the areas best expected attractions makes their stay memorable for years to come
Key Responsibilities
Respond to guest requests for special arrangements or services (e.g. transportation reservations dry cleaning) by making arrangements or identifying appropriate providers.
Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities.
Answer record and process all guest calls messages requests questions or concerns.
Contact appropriate individual or department (e.g. Bell person Housekeeping) as necessary to resolve guest call request or problem.
Review shift logs/daily memo books and document pertinent information in logbooks.
Monitor club lounge for seating availability service safety and well-being of guests.
Skills Knowledge and Expertise
Report accidents injuries and unsafe work conditions to manager; and complete safety training and certifications.
Follow all company policies and procedures ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets.
Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation.
Speak with others using clear and professional language prepare and review written documents accurately and completely and answer telephones using appropriate etiquette.
Must be able to obtain or have a Maryland Serve Safe certificate.
Benefits
We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package which includes medical/dental/vision plans life insurance ST/LT disability options tuition assistance 401K discounted room rates at Concord managed hotels plus training & development and career advancement opportunities.
Required Experience:
IC
