Computer Systems Analyst Level I

Radial Solutions Inc. (RSi) is a Service-Disabled Veteran Owned Small Business (SDVOSB) located in Huntsville AL. At RSi we understand that people are the most important aspect of our business! As a service provider to the government we aim to hire the right people for each role. We provide professional development opportunities to support continued professional growth. We strive to foster an inclusive welcoming and respectful environment for every team member.

RSi is looking to fill a Computer Systems Analyst Iposition to support our Armycustomer on the Ft. Moore Aviation and Maintenance Logistics contract for the Army Ranger School in Ft. Benning GA. The Computer Systems Analyst I provides technical support to end-users troubleshoots hardware and software issues assists with the installation and maintenance of computer systems.

Summary of duties include but are not limited to:

• Provide technical support to end-users by phone email and in person
• Troubleshoot hardware and software issues including those related to the ACN aircraft notebook software
• Assist with the installation and maintenance of computer systems peripherals and software
• Assist with network configuration and troubleshooting
• Document technical problems and solutions
• Update user manuals and knowledge bases
• Assist the Information Systems Security Officer (ISSO) with information security tasks following established policies and procedures
• Core competencies include customer service communication computer skills and technical skills

Required Minimum Education/Experience/Certifications:

• Associate degree in Computer Science Information Technology or a related field or equivalent experience
• 1-2 years of experience in a technical support role
• IAT Level I Baseline Certification

Core Competencies:

• Customer Service
• Communication
• Computer Skills
• Technical Skills

Preferred Experience/Knowledge/Skills/Abilities/IT Skills/Certifications:

• Experience in a DoD IT environment
• Strong problem-solving and troubleshooting skills
• Excellent communication and customer service skills
• Proficient in the use of computers and common software applications
• Ability to work independently and as part of a team
• Meticulous attention to detail as this position involves some information security responsibilities
• Working knowledge of US Army Aviation or DoD operations

Work Environment:

• Office area in an aircraft hangar

Physical Environment (outside inside heights stairs etc.) /Requirements (lifting heights bending etc with or without a reasonable accommodation):

• Ability to lift up to 25 lbs
• Sit or stand for extended periods of time

Other:This position is subject to a pre-employment background check. This position is subject to pre-employment drug and alcohol testing pre-employment physical and requires the ability to pass Fort Benning Base Access background screening requirements.

RSi is a Service-Disabled Veteran Owned Small Business as such we take our responsibility as an equal employment opportunity employer seriously. As an equal opportunity employer and federal contractor committed to building an inclusive workplace. We consider all qualified applicants and employees for employment opportunities without regard to race color religion sex sexual orientation gender identity national origin age disability protected veteran status or any other status protected by applicable law.

We make employment decisions based on qualifications merit and business needs. We also provide reasonable accommodation(s) to qualified individuals with disabilities and for sincerely held religious beliefs as required by law.

If you need assistance or a reasonable accommodation during the application process please contact .