Computer Support Specialist

Location:

This position is not eligible for employer sponsorship.

To ensure a fair and consistent evaluation process candidates are expected to complete all interviews and assessments independently and without the use of artificial intelligence tools (including AI-generated responses prompts or real-time assistance).Use of AI throughout the application and recruiting process may result in removal from consideration. Our goal is to get to know your authentic experiences communication style and problem-solving approach.

This position is onsite in Glendale Arizona.

Position Description

As a Computer Support Specialist youll be the trusted IT resource for multiple U-Haul Manufacturing and Assembly plants providing both remote and onsite technical support. Youll work with the latest Windows and Microsoft technologies deploy new hardware troubleshoot complex issues and help implement IT projects that improve productivity across our manufacturing operations.

This role is ideal for someone who enjoys variety takes pride in solving technical challenges and likes building relationships with end users. If youre looking for a position where your technical expertise is valued and your work has a direct impact on the business wed love to have you on our team.

Key Responsibilities

• Provide technical support via phone email remote support and in-person assistance.
• Travel to U-Haul Technical Center Manufacturing and Assembly plants to provide onsite support for end users and IT equipment.
• Install configure troubleshoot and maintain Windows desktops laptops tablets and mobile devices.
• Diagnose and resolve hardware software operating system printer and peripheral issues.
• Support Microsoft 365 applications including Outlook Teams OneDrive and Office applications.
• Manage user accounts passwords and permissions using Active Directory.
• Image deploy replace and upgrade computer systems using approved deployment tools and processes.
• Support manufacturing-related technology including label printers barcode scanners shop-floor workstations and other plant systems.
• Install maintain and troubleshoot printers scanners and multifunction devices.
• Respond to onsite service requests and provide timely resolution for technical issues requiring hands-on support.
• Document incidents service requests troubleshooting steps and resolutions within the companys ticketing system.
• Collaborate with other IT teams when additional expertise access or specialized support is required.
• Assist Windows updates and workstation configuration activities.
• Maintain accurate inventory records for IT assets and equipment.
• Troubleshoot wired and wireless network connectivity issues.
• Follow company security policies and best practices to protect company data and systems.
• Participate in after-hours support scheduled maintenance and on-call availability required.
• Assist with office moves hardware refreshes technology upgrades and other IT projects.

Required Qualifications

• Associate degree in Information Technology Computer Science or a related field or equivalent work experience.
• Two (2) or more years of desktop support technical support or IT field support experience.
• Strong working knowledge of:
  • Windows 11
  • Microsoft 365
  • Active Directory
  • Computer hardware troubleshooting
  • Printers and peripherals
  • Basic networking (TCP/IP DNS DHCP)
• Experience supporting desktops laptops mobile devices and related hardware.
• Experience working in manufacturing warehouse or multi-site support environments is a plus.
• Excellent customer service communication and problem-solving skills.
• Ability to prioritize and manage multiple support requests in a fast-paced environment.
• Valid drivers license with the ability to travel regularly between U-Haul Technical Center Manufacturing and Assembly plant locations.
• Ability to work independently while managing a field support schedule.

Physical Requirements

• Lift and move computer equipment weighing up to 50 pounds.
• Ability to crawl under desks and install computer equipment.
• Stand walk bend and sit for extended periods.
• Ability to safely climb ladders and work at elevated heights when installing maintaining or troubleshooting IT equipment.
• Frequent travel between U-Haul Technical Center Manufacturing and Assembly plants.
• Ability to safely transport and install IT equipment at multiple locations.

Work Environment

• Office manufacturing and field support environments.
• Frequent travel between assigned Technical Center Manufacturing and Assembly plant locations.
• Occasional evening or weekend work for equipment deployments upgrades maintenance activities emergency support or project implementations.
• Fast-paced environment with multiple priorities and customer interactions.

U-Haul Offers:

• Full Medical Coverage
• Prescription Plans
• Dental & Vision plans
• New indoor fitness gym
• Gym Reimbursement Program
• Registered Dietitian Program
• Weight Watchers
• Onsite Medical clinic for you and your family
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University
• Business and travel insurance
• You Matter Employee Assistance Program
• Paid holidays vacation and sick days
• Employee Stock Ownership Plan (ESOP)
• 401(k) Savings Plan
• Life Insurance
• Critical Illness/Group Accident
• 24-hour physician available for kids
• Subsidized gym/membership
• MetLaw Legal Program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans hotels and more
• LifeLock Identity Theft
• Savvy consumer wellness programs-from health care tips to financial wellness
• Dave Ramseys SmartDollar Program
• U-Haul Federal Credit Union

#LI-SB1

U-Haul Holding Company and its family of companies including U-Haul International Inc. (U-Haul) continually strives to create a culture of health and wellness. Consistent with applicable state law U-Haul will not hire or re-hire individuals who use nicotine products. The states in which U-Haul will decline to hire nicotine users are: Alabama Alaska Arizona Arkansas Delaware Florida Georgia Hawaii Idaho Iowa Kansas Maryland Massachusetts Michigan Nebraska Pennsylvania Texas Utah Vermont Virginia and Washington. U-Haul has observed this hiring practice since February 1 2020 as part of our commitment to a healthy work environment for our team.

U-Haul is an equal opportunity employer. All applicants for employment will be considered without regard to race color religion sex national origin physical or mental disability veteran status or any other basis protected by applicable federal provincial state or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.