Computer Support Specialist

CACI

Job Location:

Suitland, MD - USA

Monthly Salary: $ 50500 - 101100

Posted on: Yesterday

Vacancies: 1 Vacancy

Job Summary

Job Title: Computer Support Specialist

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

* * *

The Opportunity:
CACI is seeking a skilled and experienced Computer Support Specialist (Level 2) to join our dynamic team to support a DoD client in Suitland MD. The ideal candidate will provide advanced technical support for our organizations hardware and software infrastructure ensuring optimal performance and minimal downtime. This role requires strong problem-solving skills excellent customer service and the ability to work in a fast-paced environment.

Responsibilities:

Hardware Maintenance and Repair:

Perform maintenance and repair of hardware in a Windows Linux and UNIX-based infrastructure.

Diagnose and resolve complex hardware issues to ensure system reliability and performance.

Service Management:

Manage and resolve tickets within the Service Now Action Request System or equivalent.

Ensure timely and effective resolution of technical issues reported by end-users.

Customer Service:

Provide excellent customer service to internal and external customers.

Communicate technical information clearly and concisely in both oral and written forms.

Documentation:

Maintain strong documentation skills to record procedures solutions and knowledge for future reference.

Create and update technical documentation as needed.

System Management:

Utilize tools such as System Center Configuration Manager (SCCM) for system management and deployment.

Implement and maintain best practices for system configuration and management.

VTC and Projector Technology:

Support and troubleshoot video projector and Video Teleconferencing (VTC) technology.

Ensure VTC equipment is functioning correctly for meetings and presentations.

Qualifications:

Education and Experience:

High School Diploma or GED .

Minimum of 5 years of experience in hardware maintenance and repair within a Windows Linux and UNIX-based infrastructure.

Minimum of 5 years experience with the Service Now Action Request System or equivalent.

Skills:

Excellent customer service skills.

Strong problem-solving abilities.

Effective oral and written communication skills.

Proficient documentation skills.

Familiarity with System Center Configuration Manager (SCCM).

Knowledgeable in video projector and Video Teleconferencing (VTC) technology.

Certifications:

Must hold at least one of the following certifications:

CompTIA A

CompTIA Security

CompTIA IT Fundamentals

Additional Requirements:

Active TS/SCI clearance is mandatory.

This position is contingent on funding and may not be filled immediately. However this position is representative of positions within CACI that are consistently available. Individuals who apply may also be considered for other positions at CACI.

What You Can Expect:

A culture of integrity.

At CACI we place character and innovation at the center of everything we do. As a valued team member youll be part of a high-performing group dedicated to our customers missions and driven by a higher purpose to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. Youll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together we will advance our nations most critical missions build on our lengthy track record of business success and find opportunities to break new ground in your career and in our legacy.

Pay Range:

There are a host of factors that can influence final salary including but not limited to geographic location Federal Government contract labor categories and contract wage rates relevant prior work experience specific skills and competencies education and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI you will receive comprehensive benefits such as; healthcare wellness financial retirement family support continuing education and time off benefits.

The proposed salary range for this position is:

$50500 - $101100

CACI is anEqualOpportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex pregnancy sexual orientation age national origin disability status as a protected veteran or any otherprotectedcharacteristic.

Required Experience:

Job Title: Computer Support SpecialistJob Category: Information TechnologyTime Type: Full timeMinimum Clearance Required to Start: TS/SCIEmployee Type: RegularPercentage of Travel Required: Up to 10%Type of Travel: Local* * *The Opportunity:CACI is seeking a skilled and experienced Computer Support ...