Computer Network Support Specialist (Journeyman)

• Provide technical assistance support in order to maintain secure and available systems by utilizing industry best practices to resolve incidents and respond to service requests while adhering to DoD cybersecurity policies
• Provide technical guidance in the utilization of computer hardware and software including installation operation and troubleshooting
• Provide expertise in the software and hardware used by the Government/ provide guidance and resolve issues as needed
• Provide Tier 1 2 and 3 level technical support to the AvMC Enterprise
• Ensure all support requests initiated by end-users outside of the ASC end-user portal are captured in the ASC service management system including emails phone calls web chats and face-to-face contact
• Provide technical guidance to diagnose categorize and troubleshoot routine technical issues
• Provide technical guidance in the utilization of computer hardware and software including installation operation and troubleshooting
• Accurately log all service requests not received through the ASC end-user portal into the ASC service management system
• Provide expertise with Account Management-provisioning of user accounts computing equipment telephony equipment and modification of user accounts when requirements arise for changes in user attributes/ Desktop Applications: MS Office Adobe JAVA and similar applications typically deployed in an office setting /Desktop Support: Setup and administration of personal computing hardware and software (desktop PC laptop and tablets) including standard peripherals such as monitors keyboards mice speakers and web cameras (where applicable)/ Mobile Devices: provide technical assistance for mobile devices to include technical support guidance utilization troubleshooting and training/ Printers: installation and configuration of desktop printers network printers print servers associated drivers Common Access Card (CAC) release printing and associated hardware/software/ Security Management: ensuring desired levels of protection for Federal systems data and related assets are achieved (e.g. CAC authentication access control encryption intrusion detection verification digital signature user management role/privilege management audit trail capture/analysis etc.)
• Support the configuration of new devices and sustainment of existing devices while adhering to Defense Information Systems Agency (DISA) DoD Mobility Unclassified Capability (DMUC) policies and procedures

• Bachelors degree in computer science or related field
• Great communication and organizational skills
• Five (5) years of prior experience in a similar role
• DoD 8570 Level II/III certification
• Ability to obtain a Security Clearance

IPTA is an Equal Opportunity Employer. All employment decisions are based on individual merit including qualifications experience performance and business needs consistent with applicable federal laws and federal contracting requirements. IPTA provides equal opportunity and utilizes merit-based principles to make employment-related decisions.

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Required Experience:

IC