Computer Engineer (Voice Engineer)

The following are the duties of this position at the full working level. If this vacancy includes more than one grade and you are selected at a lower grade level you will have the opportunity to learn to perform these duties and receive training to help you grow in this position.

• Serves as the lead architect for enterprise voice and telecommunications systems. Designs and maintains end to-end telecom and UC architectures supporting mission-critical operations. Develops strategic roadmaps for modernization including migration to cloud-based voice solutions. Establishes and enforces architecture standards governance and best practices.

• Architects and implements cloud and hybrid voice solutions including Microsoft Teams Phone and Direct Routing. Designs multi-site and global voice architectures ensuring scalability and resiliency. Ensures systems meet performance requirements (latency availability redundancy).

• Oversees integration of PSTN SIP trunks and legacy systems with modern platforms. Designs and manages Session Border Controller (SBC) architectures. Integrates telecom services with enterprise systems contact centers and collaboration platforms.

• Implements zero trust architecture principles across telecom systems. Ensures secure communications using TLS/SRTP identity management and conditional access. Ensures compliance with NIST FISMA and other federal requirements. Identifies and mitigates telecom security risks including fraud and unauthorized access.

• Leads adoption of AI/AIOps capabilities for monitoring and operations. Implements Predictive analytics Anomaly detection and Intelligent alerting. Evaluates and integrates AI-enabled telecom solutions. Ensures responsible AI use including governance and compliance with federal AI guidance. Develops automation using PowerShell APIs and Infrastructure-as-Code tools. Integrates telecom systems into CI/CD pipelines and DevOps processes. Reduces manual processes through automation and standardization.

• Probationary Period - All newly appointed employees to the competitive (or excepted) service are subject to a probationary (or trial) period. During this time your performance conduct and suitability for continued employment will be evaluated. You will not automatically convert to permanent status at the end of the probationary (or trial) period. Your supervisor must affirmatively determine that continued employment is in the best interest of the Federal service. If no certification is made before the probationary (or trial) period ends your appointment will be terminated. You are encouraged to actively engage with your supervisor seek feedback and understand role expectations. Additional guidance and support will be provided during onboarding.
• Government Credit Card - Obtain and use a Government-issued charge card for business-related travel.

• U.S Citizenship - Must be a U.S. Citizen or National and provide proof of U.S. Citizenship.
• Selective Service Registration - Males born after December 31 1959 are required to be registered with the Selective Service System or prove they are exempt from having to do so.
• Personal Identity Verification (PIV) - Must provide 2 forms of identification from the Form I-9. Federal law requires verification of the identity and employment eligibility of all new hires in the U.S. These documents must be unexpired original or certified copies.

Federal experience is not required. Experience may have been gained in the public sector private sector or through Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. To ensure full credit for your work experience please indicate dates of employment by month/day/year and indicate number of hours worked per week on your resume.

You must meet the following requirements by the closing date of this announcement.
QUALIFICATION REQUIRMENTS:

BASIC REQUIREMENTS (ALL GRADES):
A degree in Engineering. To be acceptable the program must: (1) lead to a bachelors degree in a school of engineering with at least one program accredited by ABET; or (2) include differential and integral calculus and courses (more advanced than first-year physics and chemistry) in five of the following seven areas of engineering science or physics: (a) statics dynamics; (b) strength of materials (stress-strain relationships); (c) fluid mechanics hydraulics; (d) thermodynamics; (e) electrical fields and circuits; (f) nature and properties of materials (relating particle and aggregate structure to properties); and (g) any other comparable area of fundamental engineering science or physics such as optics heat transfer soil mechanics or electronics.

OR

A combination of education and experience that includes college-level education training and/or technical experience that furnished (1) a thorough knowledge of the physical and mathematical sciences underlying engineering and (2) a good understanding both theoretical and practical of the engineering sciences and techniques and their applications to one of the branches of engineering.

The adequacy of such background must be demonstrated by one of the following:

1. Professional registration or licensure -- Current registration as an Engineer Intern (EI) Engineer in Training (EIT)1 or licensure as a Professional Engineer (PE) by any State the District of Columbia Guam or Puerto Rico. Absent other means of qualifying under this standard those applicants who achieved such registration by means other than written test (e.g. State grandfather or eminence provisions) are eligible only for positions that are within or closely related to the specialty field of their registration. For example an applicant who attains registration through a State Boards eminence provision as a manufacturing engineer typically would be rated eligible only for manufacturing engineering positions.
2. Written Test -- Evidence of having successfully passed the Fundamentals of Engineering (FE)2 examination or any other written test required for professional registration by an engineering licensure board in the various States the District of Columbia Guam and Puerto Rico.
3. Specified academic courses -- Successful completion of at least 60 semester hours of courses in the physical mathematical and engineering sciences and that included the courses specified in the basic requirements as indicated above. The courses must be fully acceptable toward meeting the requirements of an engineering program as described above.
4. Related curriculum -- Successful completion of a curriculum leading to a bachelors degree in an appropriate scientific field e.g. engineering technology physics chemistry architecture computer science mathematics hydrology or geology may be accepted in lieu of a bachelors degree in engineering provided the applicant has had at least 1 year of professional engineering experience acquired under professional engineering supervision and guidance. Ordinarily there should be either an established plan of intensive training to develop professional engineering competence or several years of prior professional engineering-type experience e.g. in interdisciplinary positions. (The above examples of related curricula are not all-inclusive.)

• Serving as a technical advisor for enterprise telecommunications and information systems architecture by leading the planning design integration modernization and governance of voice and communication solutions.
• Developing enterprise architecture strategies; evaluating emerging technologies including AI/AI Ops and automation to improve operational effectiveness.
• Establishing technical standards and engineering practices to ensure compliance with federal cybersecurity and telecommunication requirements.
• Providing technical advice and recommendations to executive leadership on enterprise technology investments modernization initiatives and long-range strategic planning.

AND

You must also meet the following requirements

• MINIMUM AGE REQUIREMENT: Minimum age for federal employment is 18 years old or at least 16 years old and have:
  • Graduated from high school or been awarded a certificate equivalent to graduating from high school; or
  • Completed a formal vocational training program; or
  • Received a statement from school authorities agreeing with your preference for employment rather than continuing your education.

For more information on qualifications please refer to OPMs Qualifications Standards.