Community Support Team Associate

Join Our Growing Team at Community Management!

Are you a great communicator a positive problem solver and passionate about delivering excellent customer service If so we wantyouto be part of our dynamic and technology-driven team!

At CMGT we specialize in providing top-tier support for homeowner associations.Were looking for professionals who thrive in a fast-paced environment and are eager to make a difference.We are currently seeking aCommunity Support Team Associatewho is ready to grow with an industry leader inHomeowners AssociationManagement.The ideal candidate hasat least 2 years of experiencein customer service data entry and front-office rolesbonus if you have experience with multi-line phone systems!

As aCommunity Support Team Associate you will be a vital part of our in-office team ensuring seamless operations and providing outstanding resident support. Your daily duties will include:

Responsibilities

• Serving as thebackup in-officesupport team member.
• Acting as a backup for inbound/outbound resident calls and action items.
• Verify and update contact information within Management software.
• Effective and Personal Communication with Residents.
• Monitoring Key/Access Codes Check In/Check Out for Homeowners Daily
• Facilitate Rental/Reservations of Association Amenities.
• Post office pickups and return mail processing.
• Return Mail Processing.
• Attend all company and department-assigned meetings.
• Performing additional
  tasks as assigned by the supervisor.

Skills

• Prior switchboardorcustomer service experience preferred.
• Knowledge of Homeowners Associationsis a plus!
• Strong attention to detailand excellentorganizational skills.
• Ability to multitaskin a fast-paced environment.
• Dependable self-motivated and able to work independently.
• Strong written and verbal communication.
• Customer-focused mindset with the ability to handle inquiries professionally.
• Ability to adapt in a fast-paced changing environment
  
  

Physical Requirements

• Ability to sit and work at a computer for extended periods of time

Job Requirements

• High school diploma or equivalent
• Minimum of 2 years of customer service experience preferred
• Strong communication skills both written and verbal
• Detail-oriented with strong problem-solving skills
• Drivers License
• Vehicle Insurance

Benefits

• 401(k)
• Health dental and vision insurance options
• Life insurance
• Supplemental insurance options
• Paid time off

Work Environment

This role is hybrid and must maintain availability to provide in-office coverage at our headquarters in Denham Springs as needed. The position may require interaction with internal teams homeowners and external partners to support community operations and homeowner transitions.

Ifyourelooking for afulfilling careerin a company that values its employeeswedlove to hear from you! Apply today and become part of a team that makes a difference.

Required Experience:

Junior IC