Community Operations Coordinator

Who We Are

Tracing our original history back to 1920 EJF Real Estate Services has been a family-owned family-operated business focused on residential property management and real estate sales in the Washington DC metropolitan area for over 30 years. Today we are the largest DC-based property management company servicing hundreds of clients across the DMV. Our extensive market knowledge hands-on industry experience and best-in-class customer service work together to help communities thrive. Want to join in on the fun

What You Do

The Community Operations Coordinator plays a key role in supporting both administrative operations and field activities for the management of community associations. This position is responsible for attending court proceedings related to delinquent accounts assisting with onsite community events performing office administrative duties and providing operational support. The ideal candidate is organized adaptable and comfortable balancing legal administrative and customer-facing responsibilities.

Court Appearances & Collections Support

• Attend court hearings for delinquent assessment collection cases on behalf of community associations
• Prepare organize and present required account documentation and records
• Coordinate with attorneys and internal teams regarding case status and required follow-up
• Update internal systems with court outcomes and maintain accurate case records

Administrative Duties

• Perform general office administrative tasks including data entry filing and document management
• Manage and track certified mail including retrieving items from the post office and ensuring proper documentation and distribution

Community Event Support

• Assist with setup coordination and breakdown of onsite community events and meetings
• Support community managers during resident-facing events
• Provide professional interaction with board members residents and vendors during events
• Help coordinate materials signage and event logistics
• Occasional evening or weekend work may be required for community events

Compliance & Field Support

• Conduct compliance inspections when needed ensuring adherence to community guidelines and standards
• Document inspection findings and communicate violations in accordance with company policy
• Provide coverage for team members in field roles as necessary

Billing

• Prepare and submit billing documentation for reimbursable services performed outside of management agreements.

• High school diploma required; associate or bachelors degree preferred
• 13 years of experience in property management administrative support or a related field preferred
• Experience attending court proceedings or handling legal documentation is a plus
• Strong organizational skills with high attention to detail
• Strong time management and multitasking skills
• Excellent customer service skills
• Excellent communication and interpersonal skills
• Ability to handle sensitive legal situations professionally and confidentially
• Regular local travel throughout DC Metro Area is required using a personal vehicle.
• Proficiency in Microsoft Office (Outlook Word Excel); experience with Vantaca or similar property management software preferred.

Physical Requirements

• Frequent movement between office court and community locations may involve working outdoors in varying weather conditions.
• Prolonged periods of sitting standing and walking
• Ability to navigate stairs and uneven terrain when conducting inspections.
• Ability to lift and carry up to 25 pounds.

Core Values

All EJF employees must exhibit our core values in their roles and daily interactions.

1. Own It Always
2. Get Better Every Day
3. Hustle Hard

What We Offer

EJF offers eligible full-time employees:

• Flexible PTO and 13 observed holidays
• Friday early office closure at 2 pm
• Comprehensive health benefits package (medical dental and vision)
• 401k plan with 4% company match and immediate vesting
• Employer-paid Life and Disability insurance
• Professional development stipend industry membership covered at 100%
• And much more

EJF is an equal opportunity employer and provides reasonable accommodation to qualified individuals with disabilities. All qualified applicants will receive consideration for employment without regard to any protected category under Federal and state law. If you are an applicant that requires reasonable accommodation please email us at .