Community Manager

Thornton Tomasettis Communities of Practice (CoPs) are firmwide grassroots communities organized around technical and nontechnical topics that connect people across offices and practices capture and spread knowledge develop best practices solve problems cultivate innovation and build leadership capability. We currently have approximately 40 CoPs spanning technical disciplines and business topics operating primarily through Spark (our internal knowledge sharing platform built on LumApps) Microsoft Teams and associated SharePoint spaces.

Your Role

The Community Manager will serve as the central operator facilitator and curator for the CoP program. Reporting into the Director Knowledge & Data within CORE Studio/Information Technology this role will design and run our CoP ecosystem: supporting leaders strengthening participation turning conversations into durable knowledge coordinating funding and logistics and ensuring that CoP participation remains a key component of what it means to be an employee at Thornton Tomasetti.

This is a firmwide cross-practice role suited to someone who enjoys working with subject-matter experts building communities in a decentralized environment and translating Community activities into visible impact on learning innovation and staff development.Thornton Tomasetti is a technology-forward company with longstanding use of AI as well as a track record of attracting employees who love to innovate and share.

What Youll Do

Community Strategy and Governance

• Develop and maintain a firmwide CoP strategy aligned with TTs business and knowledge-management priorities in partnership with the Director Knowledge & Data Practice Leaders and other stakeholders.

• Own and maintain the CoP operating model so that CoPs remain self-organizing and grassroots while operating within clear expectations for purpose scope behavior and business relevance.

• Define and administer lightweight governance for CoP creation dormancy and retirement; role expectations for CoP Leaders co-leaders and core teams; content ownership and review cycles; and escalation paths for issues beyond a single CoP.

• Maintain a single authoritative roster of active and dormant CoPs leaders co-leaders and sponsors.

Leader Enablement and Community Health

• Support a portfolio of approximately 40 CoPs across technical and business topics ensuring that each has a clear purpose basic operating rhythm and annually refreshed goals connected to TTs strategy and client work.

• Run regular one-on-one or small-group check-ins with CoP Leaders to clarify priorities identify obstacles and resource needs coach on facilitation and inclusion and support succession.

• Help relaunch or sunset communities that have gone dormant or no longer have a clear purpose.

• Manage the leader transition process including coordination with Office Directors on workload approvals and handover between outgoing and incoming leaders.

• Design and deliver an annual CoP Leaders Summit and periodic cross-CoP forums to build leadership capability share practices and surface cross-cutting opportunities and risks.

Participation Engagement and Communications

• Increase awareness and participation in CoPs across offices practices regions and career stages including more consistent engagement of remote and international staff.

• Develop and run CoP-focused communications and marketing campaigns that highlight upcoming sessions funded initiatives outputs and impact stories.

• Partner with Internal Communications Learning & Organizational Development CORE and Practice leadership to integrate CoP activities into training onboarding project-management practices and external thought leadership where appropriate.

Knowledge Capture Content Curation and Tools

• Help CoPs turn discussions into durable discoverable knowledge including recaps playbooks checklists templates training modules curated resource lists and links to relevant tools and research.

• Establish and reinforce clear ecosystem roles among Spark (LumApps) Microsoft Teams SharePoint Glean and other tools so that conversations working collaboration durable content and enterprise search are used appropriately.

• Coordinate content governance for CoP spaces by defining ownership implementing review and expiration rules cleaning up stale content and consolidating duplicative resources.

• Support CoP-driven experiments and tooling pilots ensuring that outcomes and lessons learned are documented and reusable.

Program Operations Budgeting and Metrics

• Administer the CoP funding and task-based budgeting processes including forms guidance proposal support review coordination approvals and transparent status tracking.

• Maintain core CoP program artifacts including trackers for communities leaders events membership budgets awards and funded initiatives.

• Define and monitor practical measures of CoP health and impact such as active membership participation trends cross-office collaboration knowledge outputs contributions to standards or project practices innovation pilots onboarding and staff development.

• Provide periodic reporting and recommendations to the Director Knowledge & Data and other stakeholders on the state of CoPs emerging needs risks and opportunities.

• Continuously refine the CoP operating model based on data leader and member feedback and external benchmarking.

What Youll Bring

• Bachelors degree in engineering architecture information science communications organizational learning business or a related field; equivalent professional experience will be considered.

• Five or more years of experience in community management knowledge management learning and development professional-services operations or a related area ideally in a knowledge-intensive environment.

• Demonstrated experience building and sustaining communities networks or cross-functional programs in a decentralized organization such as Communities of Practice Centers of Excellence councils guilds or similar groups.

• Proven ability to work effectively with senior technical professionals and subject-matter experts influencing without relying solely on formal authority.

• Experience helping experts translate tacit knowledge into clear actionable content such as playbooks guidance training case studies or standards.

• Strong writing editing facilitation presentation and storytelling skills for technical and nontechnical audiences.

• Experience with collaboration and knowledge platforms such as Microsoft Teams SharePoint intranets (LumApps) and enterprise search/generative AI (Glean); ability to quickly learn TTs specific ecosystem and workflows.

• Strong organizational and project-management skills including the ability to manage multiple communities workstreams and budgets across time zones.

• Ability to use participation data surveys and qualitative feedback to evaluate effectiveness and prioritize improvements.

• Collaborative curious and service-oriented with a track record of enabling culture change around knowledge sharing or learning.

• Comfort working in a fast-paced environment and balancing structure with the grassroots volunteer-driven nature of CoPs.

Preferred

• Previous experience in architecture engineering construction or consulting or in another global project-based technical organization.

• Experience with knowledge-management Communities of Practice or learning-organization frameworks.

• Familiarity with basic data and reporting tools such as Excel Power BI or similar to build and maintain lightweight dashboards or trackers for CoP activity and impact.