Communications & Training Specialist

Title: Provider & Beneficiary Communications & Training Specialist

Job Type: Full-time

Location: Hybrid 4 days per week in Brighton MA office; 1 day remote

FLSA Status: Exempt

About Us

BrightonOne is a nonprofit social enterprise delivering healthcare housing and hope to veterans and military-connected families with enterprise discipline in service to those who served.

Position Overview

The Provider & Beneficiary Communications & Training Specialist develops and delivers the education and communications that connect the US Family Health Plan of Southern New England (USFHP) with its providers beneficiaries and stakeholders. This policy-driven role creates outreach materials translating plan policies and program changes into clear compliant communications to support engagement retention and growth for the plans beneficiaries and providers. Additionally this role is responsible for overseeing and designing educational and training programs to improve the knowledge and skills of employees within the organization.

Key Responsibilities

Education & Content Development

• Develop clear accurate policy-driven communications and educational materials for providers beneficiaries and stakeholders across print and digital channels.
• Translate complex plan policies benefits and program changes into accessible audience-appropriate content.
• Ensure materials meet regulatory brand health-literacy and accessibility (e.g. plain-language ADA) standards.

Outreach & Stakeholder Engagement

• Plan and execute outreach and engagement campaigns to providers beneficiaries and community/military stakeholders.
• Support plan growth retention and satisfaction through targeted measurable communication.

Cross-Functional Collaboration & Compliance

• Partner closely with the marketing department provider relations plan growth team and compliance on messaging campaigns and brand consistency.
• Coordinate review and approval workflows to ensure accuracy regulatory compliance and required disclaimers.

Education and Training

• Collaborate with department leads to identify skill gaps compliance requirements and operational improvements.
• Design integrate update and evaluate training curriculum for onboarding and regulatory compliance including but not limited to facilitator guides job aids learning modules and assessment tools.
• Ensure all training meets healthcare regulations accreditation standards customer service standards and is aligned with the organizations mission and quality goals.
• Proactively remain informed on healthcare laws HIPAA OSHA and facility-specific compliance requirements.

Qualifications
Education & Experience

• Bachelors degree in marketing communications public health or a related field preferred; High School Diploma and applicable years of experienced considered in lieu of degree.
• 2 or more years of communications marketing or health plan/member-education experience.
• Healthcare or managed care communications experience preferred.

Skills & Competencies

• Strong writing editing and content-development skills across audiences and channels.
• Ability to translate complex policy into clear compliant plain-language communications.
• Collaboration with marketing and cross-functional stakeholders; project management of review cycles.
• Familiarity with TRICARE/USFHP and veteran/military audiences preferred.

Other Requirements

• Must be able to obtain and maintain U.S. Government personnel security clearance as a condition of employment.

Physical Nature of the Job

Some elements of the job are sedentary but the employee will be required to stand for periods of time or move throughout the campus.

Equal Opportunity Employer Statement

BrightonOne is an Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race color religion sex (including pregnancy gender identity and sexual orientation) national origin age disability genetic information protected veteran status or any other characteristic protected by federal state or local law. We strongly encourage applications from veterans and individuals with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

Work Authorization

Candidates must be authorized to work in the United States without sponsorship now or in the future.