Commercial Roofing Service Manager

The Commercial Roofing Service Manager is responsible for building growing and managing the commercial roofing service operation. This is a highly hands-on position for an experienced commercial roofing professional who is comfortable wearing multiple hats and taking direct ownership of the departments success.

Initially this individual will personally handle many of the responsibilities that may eventually be supported by additional team members as the department grows. This includes business development sales estimating customer relationship management scheduling and dispatching recruiting support employee training maintenance programs and budget and profitability management.

The ideal candidate is entrepreneurial self-directed customer-focused and experienced in commercial roofing service. This person should be equally comfortable meeting with customers inspecting roofs developing scopes and estimates selling work scheduling crews training employees and reviewing department financial performance.

• Actively develop new commercial roofing service business through prospecting networking referrals existing customer relationships and other business development activities.
• Build and maintain strong relationships with property managers facility managers building owners general contractors and other commercial customers.
• Identify opportunities for roof repairs preventative maintenance maintenance agreements restoration systems and additional roofing services.
• Conduct customer meetings roof inspections and job walks.
• Develop scopes of work estimates pricing and proposals.
• Present proposals discuss pricing and solutions with customers negotiate when appropriate and close service work.
• Follow up with customers to generate repeat business and long-term service relationships.
• Build and manage a pipeline of current and prospective service opportunities.

• Take direct ownership of daily service operations until the department grows enough to support additional operational staff.
• Receive prioritize schedule and dispatch service calls and work orders.
• Coordinate technicians materials equipment customer access and project requirements.
• Review service requests and determine appropriate repair solutions.
• Perform roof inspections and assist with troubleshooting complex roofing issues.
• Create job scopes and determine labor material equipment and scheduling requirements.
• Monitor active service work to ensure projects are completed safely efficiently and according to company quality standards.
• Ensure appropriate job documentation photographs service reports and customer communication are completed.
• Respond to emergency service needs when required.

• Personally estimate commercial roofing repair and maintenance work.
• Develop accurate labor and material estimates based on field conditions and customer requirements.
• Create and grow preventative maintenance and roof management programs.
• Identify opportunities to transition customers from individual service calls into ongoing maintenance relationships.
• Maintain accurate records of customer roof systems repairs inspections recommendations and future service needs.

• Help build the service team as department volume increases.
• Partner with the Talent Acquisition team to identify interview and hire qualified service technicians and future department support staff.
• Participate directly in interviewing and selection decisions.
• Train and develop service technicians on roofing systems troubleshooting repair techniques customer service documentation and company expectations.
• Establish clear expectations for safety productivity quality and customer service.
• Develop processes and procedures that allow the department to scale as additional employees are added.

• Serve as the primary point of contact for service customers.
• Communicate directly with customers regarding inspections recommendations scheduling project status pricing and completed work.
• Provide responsive professional customer service throughout the service process.
• Address customer concerns and resolve service-related issues quickly and professionally.
• Develop trusted customer relationships that lead to repeat business and referrals.

• Take ownership of service department revenue expenses job costs margins and overall profitability.
• Monitor labor material equipment and subcontractor costs.
• Review job performance against estimates and identify opportunities to improve margins.
• Develop and manage department budgets and financial goals.
• Partner with branch and company leadership to establish revenue and growth targets.
• Make responsible staffing and operational recommendations based on department volume and profitability.
• Help determine when department growth supports adding additional technicians dispatch estimating sales or administrative resources.

• Maintain accurate service records estimates proposals work orders customer information and job documentation.
• Coordinate with accounting regarding invoicing collections job costing and customer accounts.
• Manage purchasing and inventory needs for service materials tools and equipment.
• Maintain an organized pipeline of estimates active work recurring customers and future opportunities.
• Utilize company systems and technology to track department activity and performance.

• Strong commercial roofing service experience including roof inspections troubleshooting repairs estimating and customer interaction.
• Knowledge of low-slope and commercial roofing systems such as TPO PVC EPDM Modified Bitumen BUR coatings and related systems.
• Demonstrated ability to develop customer relationships and generate new business.
• Experience estimating and pricing commercial roofing repairs and service projects.
• Ability and willingness to personally perform the sales estimating scheduling customer service and operational functions necessary to build the department.
• Strong understanding of job costing margins budgets and profitability.
• Ability to work independently prioritize multiple responsibilities and make decisions in a fast-moving environment.
• Strong leadership communication organization and problem-solving skills.
• Comfortable working both in the field and in an office environment.
• Proficient with Microsoft Office and able to learn service estimating CRM and construction management systems.
• Valid drivers license and acceptable driving record.

• Previous experience building or growing a commercial roofing service department.
• Previous leadership or supervisory experience.
• Experience developing preventative maintenance agreements or roof management programs.
• Experience recruiting training or developing commercial roofing technicians.
• OSHA 10 or OSHA 30 certification.
• Experience with CRM estimating or construction project management systems.

Success in this position will initially be measured by the individuals ability to personally generate business build customer relationships estimate and close profitable service work coordinate successful execution and establish the foundation of a growing service department.

As service volume and profitability increase additional employees and resources may be added to support functions such as dispatching estimating sales administration and field operations. The Service Manager will then transition appropriate responsibilities to those team members while continuing to lead the departments growth customer relationships operational performance and profitability.

• Combination of field customer-facing and office responsibilities.
• Regular travel to customer locations and commercial job sites.
• Frequent roof access and exposure to outdoor weather conditions.
• Ability to safely navigate commercial roofing environments.
• Availability may occasionally be required outside normal business hours for emergency service needs.

• Competitive compensation based on experience.
• Performance-based incentive opportunities tied to service revenue growth and department profitability.
• Health dental and vision insurance.
• 401(k).
• Paid time off.
• Company-provided phone and laptop.
• Additional benefits according to company policy.

Company is an Equal Opportunity Employer.

Required Experience:

Manager