Commercial Operations Coordinator

At NTS our Commercial & Healthcare teams work behind the scenes to keep properties operating smoothly and tenants well supported. Were looking for a highly organized service-minded Commercial Operations Coordinator to help keep maintenance requests engineering activity and day-to-day property operations moving.

This role is ideal for someone who is a strong communicator enjoys keeping multiple moving pieces organized and takes pride in following things through to completion. Youll serve as an important connection between tenants property managers engineers vendors and operational leadershiphelping ensure requests are handled efficiently and with the level of service our tenants expect.

If youre someone who notices the details stays calm when priorities shift and doesnt like letting things fall through the cracks this could be a great fit.

• Competitive pay and a comprehensive benefits package

• Medical dental vision and additional voluntary benefits

• Generous paid time off and company holidays including your birthday off

• 401(k) with company match

• Career growth and development opportunities

• Ongoing training tools and support to help you succeed

• A collaborative team-oriented culture where your contributions make a difference

• Serve as a primary point of contact for maintenance and service requests across our Commercial & Healthcare portfolio

• Provide professional responsive customer service to tenants and internal teams

• Gather information from tenants to accurately understand maintenance needs priorities and urgency

• Create document dispatch and track work orders from initial request through completion

• Coordinate with field engineers maintenance technicians vendors and property management teams to keep service requests moving

• Monitor open and aging work orders following up proactively to ensure timely resolution

• Keep tenants informed of service status and provide updates when additional work or follow-up is needed

• Review completed work orders for accurate documentation and closeout

• Assist with tracking response times completion rates outstanding work orders and other service-related activity

• Help identify recurring maintenance issues and service trends

• Support Capital Asset Request tracking including estimates vendor bids project documentation invoicing and completed projects

• Maintain accurate operational records within work order and accounting systems

• Provide day-to-day administrative and operational support to the property management and engineering teams

• Assist the Operations Manager and Managing Director with team communications meetings reporting and other administrative needs

• Look for opportunities to improve processes streamline workflows and strengthen service across the portfolio

• Strong organizational skills with the ability to manage multiple requests and priorities at once

• Excellent written and verbal communication skills

• A professional customer-focused approach when working with tenants vendors and team members

• Strong attention to detail and follow-through

• Ability to prioritize urgent needs while keeping routine tasks moving

• Comfortable working with multiple systems tracking information and maintaining accurate records

• A proactive mindset and willingness to take ownership of tasks through completion

• Ability to work collaboratively with property management engineering vendors and leadership

• Previous experience in property management facilities maintenance coordination operations customer service or administrative support is a plus
• Experience with work order management or property management software is a plus
• Bachelors Degree required

Youll be successful in this role if youre someone who enjoys keeping people priorities and information organized. Youre responsive detail-oriented and comfortable communicating with tenants engineers property managers vendors and leadership throughout the day.

You take ownership of requests from start to finish follow up without being asked and understand that great service often comes down to strong communication and attention to detail.

If youre organized dependable and enjoy being the person who keeps things moving behind the scenes wed love to hear from you.