Commercial Manager, Field Approvals

At the heart of CSA Group is a vision: making the world a better safer more sustainable place. Its been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919 to more than 3500 standards codes & related products today.

Headquartered in Canada with a global footprint of more than 30 labs and offices across Europe Asia and North America CSA Group tests inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety performance and environmental impact.

Our employees take pride in making a difference in peoples lives through the work that we do. Were looking for people like you to help make it happen.

The Commercial Manager Field Approvals leads the quoting and scheduling team for CSA Groups Field Approval services which provide on-site inspection and approval of equipment and installations for clients worldwide. The role provides the guidance and accountability the team needs to meet commercial targets improves scheduling efficiency and supports account growth. Working as part of a global team the Commercial Manager partners with clients Operations and regional teams to make sure projects are quoted scheduled and delivered in a way that exceeds customer expectations.

Responsibilities:

• Sales Leadership. Lead and coach the quoting and scheduling team to improve response time quote quality follow-up and win rate. Set annual goals monitor results against targets and hold the team accountable.
• Team Development. Hire train and develop team members so commercial objectives and targets are met.
• Scheduling Efficiency. Own scheduling performance across Field Approval services. Work with Operations to improve resource utilization reduce lead times and keep client projects on schedule.
• Global Coordination. Partner with CSA Group teams in other regions on projects that span multiple locations such as equipment evaluated at a manufacturer overseas and inspected at its final installation site. Make sure scope scheduling and handoffs stay aligned.
• Account Growth. Support new account acquisition and grow existing accounts through cross-selling of CSA Group services. Focus on systems-level opportunities such as production line and process equipment manufacturing facilities and large capital projects.
• Customer Escalations. Act as the decision maker on escalated customer issues and complaints.
• Pipeline and Process Improvement. Manage the pipeline and revenue forecasts using CRM data. Continually improve quoting and scheduling processes so they are efficient and consistent.
• Travel. Some domestic and international travel about 15% of the time will be needed.

Qualifications:

• College degree in Business Administration Engineering or a related discipline and/or ten or more years of B2B or technical sales experience with a proven record of exceeding targets
• Three or more years managing a sales or customer service team
• Experience managing high-volume inbound sales or quote requests
• Experience coordinating with teams across multiple regions or countries is a strong asset
• Experience in the TIC (Testing Inspection and Certification) industry or with industrial manufacturing or capital equipment customers is preferred
• Familiarity with field evaluation machinery safety or semiconductor equipment standards (such as SPE-1000 NFPA 79 or SEMI S2) is a plus
• Strong command of CRM tools and sales metrics
• Excellent communication and coaching skills with the ability to influence teams outside your direct reporting line
• Ability to manage competing priorities shifting schedules and multiple deadlines

The typical hiring range for this position in Irvine CA is $00; however based on a variety of considerations (such as education licenses certifications and/or experience) CSA Group reserves the right to flexibility outside of the stated range.