Commercial Loan Servicing Representative Payments Processing Team

About this role:

Wells Fargo is seeking a Commercial Loan Servicing Representative as part of the Commercial Banking Operations Division. Learn more about the career areas and lines of business at .

In this role you will support the timely and accurate processing of high-volume payment transactions including payment application account maintenance exception resolution and reconciliation activities. You will partner with internal teams to resolve issues meet service level commitments and maintain operational accuracy across loan servicing processes. The position also supports quality control audit requirements and customer-focused payment processing activities in a deadline-driven fast-paced environment.

In this role you will:

• Support internal and external customers with inquiries and complaints regarding loan servicing needs
• Monitor loan system and resolve customer issues and process complex transactions online
• Perform moderately complex administrative transactional operational and customer support tasks
• Act as primary loan servicing contact that involve construction monitoring and disbursements
• Monitor collateral and preparing payoff letters releasing collateral
• Audit loan systems of record for new loan setups modifications and data input and customer research and billing
• Receive direction from supervisors and escalate non-routine customer concerns to experienced individuals
• Collaborate and consult with peers colleagues and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders
• Exercise independent judgment while developing the knowledge to understand function policies procedures and compliance requirements

Required Qualifications:

• 1 year of Commercial Loan Servicing support experience or equivalent demonstrated through one or a combination of the following: work experience training military experience education

Desired Qualifications:

• Experience with commercial loan servicing systems Loan IQ preferred.
• Proficiency with Microsoft Office applications including intermediate Excel skills.
• Ability to manage high-volume workloads while maintaining accuracy and meeting established deadlines.
• Understanding of banking operations financial transactions and basic accounting principles.
• Strong verbal written and interpersonal communication skills.
• Demonstrated analytical and problem-solving abilities with exceptional attention to detail.
• Knowledge of risk and control practices with an understanding of regulatory and compliance requirements.
• Ability to identify assess and appropriately escalate operational issues exceptions or control concerns.

Job Expectations:

• Ability to work a hybrid schedule at least 3 days a week working in office; location: 1525 West W T Harris Blvd Charlotte NC 28262
• Ability to work additional hours as needed
• This position is not eligible for Visa sponsorship

#CommercialBanking

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability status as a protected veteran or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit Market Financial Crimes Operational Regulatory Compliance) which includes effectively following and adhering to applicable Wells Fargo policies and procedures appropriately fulfilling risk and compliance obligations timely and effective escalation and remediation of issues and making sound risk decisions. There is emphasis on proactive monitoring governance risk identification and escalation as well as making sound risk decisions commensurate with the business units risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates including women persons with disabilities aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process visitDisability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.