Commercial Banking Client Representative

At U.S. Bank were on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life and each person is unique in their potential. A career with U.S. Bank gives you a wide ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things learn new skills and discover what you excel atall from Day One.

• Associates degree or equivalent work experience
• Three to five years of experience in financial services industry

• Responding to customer needs to affect a positive outcome when presented with obstacles and challenges
• Manages multiple requests and deadlines simultaneously set priorities and adapts to changing conditions
• Provide customer product and service navigation support and training.
• Communicate effectively with customer contacts and internal U.S. Bank partners establishing and maintaining positive working relationships
• Ensure superior customer experience by providing accurate and complete information with each request
• Follows up with the customer to ensure proper servicing (including validation of product maintenance). Effectively assigns and follows up on requests requiring Level 2 support
• Takes ownership for answering customers questions and solving problems
• Knowledgeable on treasury and DDA product offerings and processes and attends required training to stay current on all products and services
• Actively ensures compliance with the U.S. Bank Code of Ethics and all Anti-Money Laundering Bank Secrecy Act information security and suspicious activity reporting requirements policies and procedures

Strong verbal written and interpersonal communication skills

Proven customer service and relationship building skills including the ability to deal effectively tactfully and knowledgeably with customers and non-customers in handling complaints problems and general inquiries

Excellent telephone skills including listening and demonstrating courtesy empathy and accuracy

Thorough knowledge of all relevant operational processes and treasury products and services

Proficient in and able to navigate all relevant computer systems in order to pull reports shadow customers and troubleshoot technical issues etc.

Great attention to detail

Strong analytical and problem-solving skills

Ability to multi-task prioritize and organize work

Location Expectation

This role requires working from one of the listed U.S. Bank locations three (3) or more days per week.

If theres anything we can do to accommodate a disability during any portion of the application or hiring process please refer to ourdisability accommodations for applicants.

Benefits:

Our approach to benefits and total rewards considers our team members whole selves and what may be needed to thrive in and outside work. Thats why our benefits are designed to help you and your family boost your health protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical dental vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race religion color sex national origin age sexual orientation gender identity disability or veteran status and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about theE-Verify program.

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition certain positions may also be subject to the requirements of FINRA NMLS registration Reg Z Reg G OFAC the NFA the FCPA the Bank Secrecy Act the SAFE Act and/or federal guidelines applicable to an agreement such as those related to ethics safety or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.