Command Center Officer

Marksman Security is built on serving our clients and building careers just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today Marksmans customized approach to security services will provide you with the opportunity to learn grow and succeed. Our core values of being Unified Transparent Innovative Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career a culture of excellence and the ability to make a difference we want to talk to you!

The Security Command Center Officer oversees the continuous operation integrity and performance of all life safety and security systems across a 50acre mixeduse development. This officer helps ensure robust control room operations and provides dispatch directions to 40 security personnel across the property. The SCC Officer serves as the operational nexus between technology people and emergency response functions requiring technical expertise leadership capability and exceptional judgment.

1. Core Technical Competencies

Access Control Systems

• Deep understanding of enterprise access control platforms (Avigilon or equivalent).
• Able to administer credentials troubleshoot controllers interpret logs and maintain door schedules and alarms.
• Understands system integration with elevators fire panels intrusion systems and visitor management.

CCTV / Video Management Systems

• Proficient with VMS platforms (Verkada Genetec Security Center Avigilon etc.).
• Skilled at configuring cameras monitoring analytics triggers pulling evidence and supporting investigations.
• Understands video retention compliance requirements.

Fire Alarm & Life Safety Systems

• Working knowledge of panel operations (Notifier EST Siemens Simplex or equivalent).
• Able to interpret alarm conditions communicate with Fire Command and guide emergency response sequences.
• Can coordinate testing drills and impairment procedures.

Elevator Control Systems

• Familiar with elevator recall overrides fire service modes and integration with access control.
• Able to coordinate with facilities/OT teams for malfunctions or entrapments.

Inventory & Asset Management

• Maintains accountability for radios keys equipment PPE and specialevent materials.
• Uses software systems to track audit and document asset lifecycle.

AIEnhanced Operations

• Comfortable leveraging AI tools for:
  • summarizing incidents
  • identifying operational trends
  • enhancing training documentation
  • optimizing scheduling
  • improving dispatch workflows.

Emergency Response & Dispatch Operations

• Demonstrates mastery in multi-channel dispatching (radio phone digital platforms).
• Applies ICS principles prioritizes threats and allocates resources effectively.
• Adept at coordinating with police fire EMS and property management partners.

Incident Investigation & Analysis

• Skilled at reviewing CCTV access logs and officer statements.
• Prepares comprehensive defensible reports.
• Able to brief leadership succinctly and professionally.

Professional Communication Skills

• Clear calm and concise communication style especially under pressure.
• Experienced in writing polished shifts summaries incident reports and afteraction reviews.
• Comfortable briefing executives law enforcement and cross-functional partners.

1. Behavioral Competencies

High Situational Awareness

• Quickly identifies anomalies or potential threats.
• Prioritizes critical notifications and escalates appropriately.

Organized & DetailOriented

• Maintains accurate logs system entries schedules and documentation.
• Keeps the command center clean controlled and auditready at all times.

Calm Under Pressure

• Makes sound decisions during alarms emergencies system faults or highstress events.
• Demonstrates resilience and reliability in chaotic environments.

1. Experience Requirements

Preferred Background

• 4 years experience in security operations dispatch centers or life safety technology environments.
• Experience in mixeduse corporate campus aviation stadium or municipal environments.

Training / Certifications (Preferred but Not Required)

• ASIS (APP PSP CPP)
• Fire Life Safety Director certifications
• CPR/First Aid/AED Instructor
• Systemspecific access control or VMS certifications

1. Personality & Culture Fit Indicators

The strongest candidates typically demonstrate:

• High integrity and a strong sense of responsibility.
• Bias toward action while maintaining disciplined procedures.
• Comfort with both structure and rapid change.
• Curiosity and continuous learning especially with technology and AI.
• Diplomacy able to communicate firmly without creating friction.
• Ownership mentality treats the site as if it were their own.

#IND3